At a Glance
- Tasks: Manage airfreight import shipments and ensure exceptional customer service.
- Company: Join a dynamic freight forwarding team at Right Now Group.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on operational efficiency and compliance.
- Why this job: Be the key contact for customers and make a real impact in logistics.
- Qualifications: Experience in airfreight imports and strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
Right Now Group is seeking an experienced Import Coordinator to join a busy and dynamic freight forwarding team. This role is responsible for managing airfreight import shipments from origin through to final delivery, ensuring exceptional customer service, operational efficiency, and compliance with all relevant customs and industry regulations. The successful candidate will work closely with customers, overseas agents, customs teams, suppliers, and internal departments to ensure shipments are handled accurately, efficiently, and on time.
Key Responsibilities of Import Coordinator
- Manage and coordinate all aspects of airfreight import shipments from booking through to final delivery.
- Act as the primary point of contact for customers, providing shipment updates and resolving queries promptly and professionally.
- Liaise with overseas agents, customers, and service providers to ensure the smooth and timely movement of freight.
- Monitor shipment progress and proactively identify and resolve any operational issues or service failures.
- Build and maintain strong working relationships with customers, suppliers, and business partners.
- Support the invoicing process by reviewing shipment files for accuracy, cost control, and profitability.
- Prepare and provide customer quotations, demonstrating a good understanding of freight pricing structures.
- Process, verify, and submit supplier invoices accurately and in a timely manner.
- Obtain customs clearance instructions and coordinate closely with customs clearance teams.
- Respond to urgent transport and operational issues before escalation is required.
- Manage revenue and cost controls to maximise profitability across shipments.
- Ensure all compliance procedures and checks are completed accurately and reported appropriately.
- Work collaboratively with management to identify opportunities for process improvements and operational efficiencies.
Shift: Monday to Friday Hours: 09:00 to 17:30 Salary: £30,000 to £35,000
Skills & Attributes of Import Coordinator
- Previous experience working within airfreight imports.
- Strong knowledge of customs procedures and import compliance requirements.
- Customs entry experience and knowledge.
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to prioritise workload effectively.
- High attention to detail and the ability to perform under pressure in a fast-paced environment.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to work both independently and as part of a team.
- GCSEs (or equivalent) in Maths and English.
- Knowledge of cross-trade procedures.
- Experience using freight forwarding systems such as ASM, FCL, or similar platforms.
- Minimum of two years' experience within an airfreight import environment.
Import Coordinator employer: Right Now Recruitment
Right Now Group is an exceptional employer that values its employees by fostering a collaborative and dynamic work environment. With a strong focus on professional development, team members are encouraged to grow their skills in the fast-paced freight forwarding industry while enjoying competitive salaries and a supportive culture. Located in a vibrant area, employees benefit from a convenient work-life balance and the opportunity to build lasting relationships with clients and partners alike.
StudySmarter Expert Advice🤫
We think this is how you could land Import Coordinator
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Right Now Recruitment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Right Now Recruitment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Right Now Recruitment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Import Coordinator
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Right Now Recruitment:This is your chance to really connect with the team at Right Now Recruitment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Right Now Recruitment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Right Now Recruitment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Right Now Recruitment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Right Now Recruitment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
