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- Tasks: Provide 2nd line IT support and resolve incidents across multiple sites.
- Company: Join a leading recruitment agency with a strong team culture.
- Benefits: Hybrid working option, competitive salary, and potential for permanent position.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: Experience in First/Second Line Support and a background in IT or Computer Science.
- Other info: Opportunity for growth and development in a supportive team.
The predicted salary is between 28000 - 30000 £ per year.
A leading recruitment agency is seeking an IT Support Analyst to join their established team in Surbiton. The ideal candidate should have experience in First/Second Line Support and a background in IT or Computer Science.
The role involves internal IT support across multiple sites, resolving incidents, and adhering to ITIL standards. This is a contract-to-permanent position with a hybrid working option after training, offering a salary equivalent to £28,000 - £30,000 per annum.
Hybrid IT Support Analyst 2nd Line — Windows & AD employer: Right Now Recruitment
Contact Detail:
Right Now Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Support Analyst 2nd Line — Windows & AD
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities at companies you're interested in. A friendly chat can sometimes lead to a referral, which is gold in the job market.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and ITIL knowledge. We all know that confidence is key, so practice common interview questions and scenarios you might face as a 2nd Line Support Analyst.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific incidents you've resolved in the past, especially those involving Windows and Active Directory. Real-life examples can really make you stand out!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid IT Support Analyst 2nd Line — Windows & AD
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in First/Second Line Support and any relevant IT or Computer Science background. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid IT Support Analyst role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Your ITIL Knowledge: Since the role involves adhering to ITIL standards, make sure to mention any relevant certifications or experiences you have with ITIL practices. We appreciate candidates who understand the importance of structured IT support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Right Now Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Active Directory. Be prepared to discuss common issues you’ve resolved in the past and how you approached them. This will show that you’re not just familiar with the systems, but that you can troubleshoot effectively.
✨Understand ITIL Standards
Since the role involves adhering to ITIL standards, it’s crucial to understand these principles. Familiarise yourself with the key concepts and be ready to explain how you’ve applied them in previous roles. This will demonstrate your commitment to best practices in IT support.
✨Showcase Your Communication Skills
As an IT Support Analyst, you’ll need to communicate technical information clearly to non-technical users. Prepare examples of how you’ve successfully explained complex issues in simple terms. This will highlight your ability to bridge the gap between tech and users.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific support scenarios. Think about past experiences where you resolved incidents or improved processes. Practising these responses will help you feel more confident and articulate during the interview.
