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- Tasks: Lead quality management and drive continuous improvement in e-commerce logistics.
- Company: Dynamic e-commerce logistics leader based near London Heathrow.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on service performance and lead a passionate team.
- Qualifications: 3+ years in logistics, strong leadership, and analytical skills required.
- Other info: Fast-paced environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading e-commerce logistics business based in the London Heathrow area, is looking for a permanent Quality Manager to join their expanding Quality and Network Operations team. This is a high-impact leadership role where you will take ownership of service performance across the end-to-end parcel journey, driving continuous improvement, visibility, and operational excellence across the business. Alongside day-to-day quality management, you will lead and develop a team of up to 7 Quality professionals, acting as a key escalation point and performance driver. This is a remote role. Hours: Monday - Friday, 09:00 - 17:30 (with occasional weekend on-call requirement).
Duties and Responsibilities of the Quality Manager:
- Analyse end-to-end performance across the full parcel journey, identifying trends, risks, and areas for improvement at each stage.
- Own and manage business-wide performance communications, ensuring service impacts are clearly understood, regularly updated, and resolved in a timely manner.
- Develop and implement innovative quality management approaches to improve service visibility, efficiency, and overall performance.
- Lead effective cross-departmental collaboration to implement process improvements and drive sustained service enhancements.
- Act as the primary escalation point for the Quality team, supporting team members with complex issues and day-to-day challenges.
- Conduct monthly 1:1s, providing coaching, mentoring, and development support aligned to both personal and company goals.
- Prioritise, plan, and manage the team’s weekly workload, including oversight of the shared inbox and ensuring SLA adherence.
- Manage annual leave and overtime planning to ensure appropriate coverage is maintained at all times.
Required experience:
- Strong knowledge of cross-border logistics solutions, with at least three years' experience managing one or more elements of the supply chain.
- A detailed understanding of end-to-end cross-border e-commerce operations, from retailer collection through transport modes to final-mile delivery.
- Proven ability to analyse performance data, identify root causes, and take ownership of issues through to resolution.
- Experience leading, coaching, and motivating a large and diverse team to achieve high performance.
- A proactive, solutions-driven mindset with a strong focus on quality, accuracy, and continuous improvement.
- The ability to adapt quickly in a fast-paced environment, re-prioritising effectively and bringing others along with change.
- Excellent communication and stakeholder management skills, with confidence presenting insights and driving improvements internally and externally.
- A hands-on, initiative-taking approach with a willingness to get involved and think creatively to improve outcomes.
If this Quality Manager opportunity sounds of interest, please apply online now.
Quality Manager in Hounslow employer: Right Now Recruitment
Contact Detail:
Right Now Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and e-commerce sectors on LinkedIn. Join relevant groups and engage in discussions. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality management and logistics. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific achievements that demonstrate your ability to drive performance improvements and lead teams. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Quality Manager in Hounslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Quality Manager role. Highlight your experience in cross-border logistics and any leadership roles you've had. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven performance improvements and led teams in the past. We love a good story!
Showcase Your Data Skills: Since analysing performance data is key for this role, make sure to mention any relevant tools or methodologies you’ve used. We’re looking for someone who can dive deep into data and come up with actionable insights!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Right Now Recruitment
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of cross-border logistics solutions and e-commerce operations. Be ready to discuss specific examples from your experience that demonstrate your understanding of the end-to-end parcel journey and how you've driven improvements in service performance.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading and developing teams. Think of concrete examples where you've coached team members through challenges or implemented innovative quality management approaches. Highlight your ability to motivate a diverse team and drive high performance.
✨Data-Driven Decision Making
Be ready to discuss how you've used performance data to identify trends and root causes in previous roles. Prepare to share specific instances where your analytical skills led to actionable insights and improvements in service visibility and efficiency.
✨Communication is Key
Since this role involves significant stakeholder management, practice articulating your thoughts clearly and confidently. Think about how you can present complex information in an understandable way, and be prepared to discuss how you've effectively communicated service impacts and resolutions in the past.
