At a Glance
- Tasks: Manage cargo bookings, liaise with freight forwarders, and ensure customer service activities are efficient.
- Company: Join a well-established aviation and cargo services provider located in the Heathrow area.
- Benefits: Salary ranges from £24,000 to £28,000 per annum, depending on experience.
- Other info: Working hours are Monday to Friday, from 09:00 to 17:30.
- Why this job: This role offers the chance to enhance customer satisfaction in a dynamic cargo environment.
- Qualifications: Experience in an Airline, GSSA, or Freight Forwarding is desirable but not essential.
The predicted salary is between 28000 - 28000 £ per year.
Right Now Group are currently recruiting for a Cargo Customer Service Specialist to join a well-established aviation and cargo services provider based in the Heathrow area. Our client is seeking a customer-focused individual to support cargo operations, ensuring bookings, capacity management, and customer service activities are handled efficiently and accurately.
Position: Cargo Customer Service
Location: Heathrow
Hours: Monday - Friday, 09:00 - 17:30
Salary: £24,000 - £28,000 per annum (dependent on experience)
Key Responsibilities for a Cargo Customer Service Specialist:
- Manage the complete end-to-end cargo booking process.
- Act as the main point of contact for customer enquiries via telephone and email.
- Liaise with UK freight forwarders, overseas offices, Ground Handling Agents, and internal teams.
- Maintain and update in-house and airline operating systems, ensuring all booking information is accurately recorded.
- Oversee and manage pre-bookings and capacity allocations.
- Monitor capacity control and prioritise shipments to maximise service efficiency.
- Respond to customer requests regarding shipment tracking and post-flight information.
- Coordinate service recovery actions to maintain a high level of customer satisfaction.
- Provide booking lists to Ground Handling Agents and issue pre-alerts to destination stations.
- Support the wider cargo operations team to ensure seamless customer service delivery.
Key Skills for a Cargo Customer Service Executive:
- Previous experience within an Airline, GSSA, Cargo Airline, or Freight Forwarding environment is desirable but not essential.
- Strong customer service skills.
- Ability to work effectively in a fast-paced environment while managing multiple priorities.
- Confident working independently and making decisions regarding capacity management.
- Excellent communication and interpersonal skills.
- Strong IT skills with experience using operational systems and Microsoft Office applications.
- Analytical mindset with excellent planning and organisational abilities.
- High level of attention to detail and accuracy.
Please note: The successful candidate will be required to complete any necessary background checks as applicable.
Cargo Customer Service in Hounslow employer: Right Now Recruitment
The company is a leading aviation and cargo services provider based in Heathrow, offering competitive salaries and a supportive team environment. Employees benefit from a structured work schedule and opportunities for professional growth within the industry.
