At a Glance
- Tasks: Lead and optimise service operations while mentoring a dedicated team.
- Company: Join a stable, respected firm focused on growth and innovation.
- Benefits: High-autonomy role with opportunities for professional development.
- Other info: Opportunity to expand the division and enhance service delivery.
- Why this job: Make a real impact in a dynamic environment with a focus on service excellence.
- Qualifications: Experience in leading operational teams and a strategic mindset.
The predicted salary is between 50000 - 65000 £ per year.
Our client is recruiting a brand new Service Operations Manager position as they drive improvements and strategy within their service planning team.
Overview
You will take the reins of the entire service operation. You will lead a dedicated team of Service Coordinators, optimise operational workflows, and spearhead the commercial growth of the service department.
Key Responsibilities
- Full ownership of day-to-day service delivery, covering both planned maintenance contracts and reactive breakdown callouts.
- Manage, mentor, and professionalise the service team, setting high performance standards and a culture of radical accountability.
- Define and drive service SLAs and KPIs. You will be expected to use data to identify trends, eliminate inefficiencies, and improve the bottom line.
- Actively identify opportunities to expand the division, upselling maintenance solutions and raising the profile of the service business.
- Serve as the senior escalation point for complex client issues, ensuring resolutions that reinforce customer trust.
Desirable Skills
- You have successfully led service management or operational teams, ideally within Planning Management, Fleet Management, Building Services, Construction, Fire and Security or Engineering.
- Strategic approach, experience in process improvement and service strategy.
- You have commercial awareness and consider yourself to be confident when making decisions.
- Confident, concise, and professional when dealing with everyone from field engineers to senior stakeholders.
Why Apply?
This is a rare opportunity to step into a high-autonomy role where you can truly make an impact. You'll be joining a stable, highly-respected firm with a clear mandate to grow the business.
Service Operations Manager in Egham employer: Right Now Recruitment
Join a highly-respected firm as a Service Operations Manager, where you will have the autonomy to lead and innovate within a dedicated service planning team. With a strong focus on professional development, a culture of accountability, and opportunities for commercial growth, this role offers a rewarding environment for those looking to make a significant impact. Located in a thriving area, the company promotes a collaborative work culture that values employee contributions and fosters career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Manager in Egham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Operations Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its service operations. Understand their SLAs and KPIs, and think about how you can bring value to their team. We want you to walk in with confidence and ready to impress!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've managed teams and improved processes in previous roles. This will demonstrate your ability to mentor and professionalise the service team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Service Operations Manager in Egham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Operations Manager role. Highlight your experience in managing teams and optimising workflows, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples where you’ve improved service delivery or driven growth. This will help us see the impact you've made in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your strategic approach can benefit our service planning team. We love seeing genuine enthusiasm!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Right Now Recruitment
✨Know Your Service Operations Inside Out
Before the interview, dive deep into the specifics of service operations management. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. This will not only show your expertise but also demonstrate your commitment to optimising operational workflows.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing and mentoring teams. Think of specific examples where you've set high performance standards or fostered a culture of accountability. This is your chance to highlight how you can lead the service team effectively.
✨Data-Driven Decision Making
Since the role involves using data to identify trends and eliminate inefficiencies, come ready with examples of how you've used data in past roles. Discuss any tools or methodologies you've employed to drive improvements and enhance service delivery.
✨Prepare for Client Escalation Scenarios
Anticipate questions about handling complex client issues. Prepare scenarios where you've successfully resolved conflicts or escalated matters to reinforce customer trust. This will showcase your problem-solving skills and ability to maintain strong client relationships.
