At a Glance
- Tasks: Be the frontline hero, helping clients with their logistics queries and ensuring smooth operations.
- Company: Join a leading company in the logistics and freight handling sector.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Monday to Friday shifts with a clear path for career advancement.
- Why this job: Make a real difference in customer satisfaction while navigating the exciting logistics industry.
- Qualifications: Good communication skills and a proactive mindset are essential.
The predicted salary is between 27000 - 30000 £ per year.
Right Now Group are looking for a Customer Service Export Agent to work with our client, a leading company in the logistics and freight handling sector. We are seeking a dedicated and customer-focused individual to join their team as a Customer Service Agent. As a Customer Service Export Agent, you will be the frontline representative, interacting with clients to address queries, resolve issues and ensure a seamless experience in freight operations. This role requires a proactive and detail-oriented individual who can navigate the challenges of the logistics industry while maintaining a strong focus on customer satisfaction.
Responsibilities of a Customer Service Export Agent:
- Handling customer inquiries/bookings for both export and import shipments via telephone and email.
- Checking with airlines and handling sheds that shipments have departed as planned.
- Building and maintaining solid relationships with existing and potential customers.
- Receiving and responding to quotes enquiries over telephone and email.
- Assisting Export Agent colleagues and management as and when required.
Candidate Requirements:
- Knowledge of either exports and/or imports within air cargo ideally.
- Good communication skills via telephone & email.
- Must be proactive and have the ability to think outside the box.
- Excellent time management skills to ensure daily tasks are completed.
- Ability to work well within a team and independently.
- Full 5-year checkable work history and a clear DBS.
More Details:
- Shift: Monday - Friday
- Hours: 09:00 - 17:30
- Salary: £27,000 - £30,000
Customer Service Export Agent employer: Right Now Recruitment
Join a leading logistics and freight handling company that prioritises customer satisfaction and employee development. With a supportive work culture, competitive salary, and opportunities for growth, this role as a Customer Service Export Agent offers a chance to thrive in a dynamic environment while building lasting relationships with clients. Located in a vibrant area, you will enjoy a fulfilling career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Export Agent
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight handling sector on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Customer Service Export Agent role. Highlight your communication skills and proactive attitude.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've tackled challenges in customer service before. This will demonstrate your ability to think outside the box, which is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Service Export Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and logistics. We want to see how your skills match the role of a Customer Service Export Agent, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of interaction with clients, make sure your written application reflects your communication skills. Be clear, concise, and engaging – we love a good chat, even in writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Right Now Recruitment
✨Know Your Logistics
Familiarise yourself with the basics of logistics and freight handling. Understand key terms related to exports and imports, as this will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in resolving customer queries or issues.
✨Demonstrate Proactivity
Think of instances where you took the initiative to solve a problem or improve a process. This will highlight your proactive nature, which is crucial for navigating challenges in the logistics industry.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values, especially regarding teamwork and customer satisfaction.
