At a Glance
- Tasks: Lead and develop a dynamic import operations team while ensuring top-notch customer service.
- Company: Join a well-established international freight forwarding business at Heathrow.
- Benefits: Competitive salary, car allowance, generous leave, and long-term career progression.
- Other info: Monday to Friday hours with opportunities for continuous improvement and team development.
- Why this job: Step into a senior management role and make a real impact in the freight industry.
- Qualifications: 7-10 years in Freight Forwarding with strong leadership and operational skills.
The predicted salary is between 65000 - 65000 £ per year.
Right Now Group are proud to be representing a well-established international freight forwarding business in their search for an experienced
Import Manager to join their Heathrow operation.
This is a fantastic opportunity for a proven freight forwarding professional to take ownership of a busy import department, leading a team while ensuring exceptional customer service, operational efficiency and customs compliance.
- If you're an experienced
- Import Manager ,
- Imports Supervisor or
Freight Forwarding Team Leader ready to step into a senior management role, we'd love to hear from you.
Import Manager - Responsibilities
As the Import Manager, you will be responsible for
- Leading, coaching and developing the Import Operations team.
- Managing day-to-day import operations across Air Freight, Customs and multimodal movements.
- Ensuring departmental KPIs, service levels and productivity targets are achieved.
- Acting as the senior escalation point for operational, customs and customer service matters.
- Building and maintaining strong relationships with customers, airlines, overseas agents and HMRC.
- Supporting customer implementations and attending customer review meetings.
- Managing departmental budgets, costs and overall financial performance.
- Driving continuous improvement initiatives across the department.
- Recruiting, developing and retaining a high-performing operations team.
- Import Manager - Requirements
To be successful in this role you will ideally have
- 7-10 years' experience within Freight Forwarding, Customs or Import Operations.
- A minimum of 5 years' experience managing operational teams within a freight forwarding environment.
- Strong knowledge of Air Freight Imports, Customs Brokerage and multimodal freight movements.
- A solid understanding of HMRC regulations and customs compliance.
- Experience managing KPIs, SLAs, productivity and operational performance.
- Commercial awareness, including budget management and cost control.
- Strong leadership, coaching and people management skills.
- Excellent communication and stakeholder management abilities.
- A proactive approach with a passion for continuous improvement.
- Import Manager - Desirable Experience
It would also be advantageous if you have experience with
- Air Freight Import Operations
- Customs Brokerage
- Customer Business Reviews
- Process Improvement Projects Team Development & Succession Planning
- Working closely with commercial and sales teams
- Salary & Benefits
As the successful Import Manager, you will receive
- Up to
- £65,000
- Basic Salary
- Car Allowance
- Monday to Friday Working Hours (09:00 - 17:30)
- 26 Days Annual Leave plus Bank Holidays
- Long-term career progression
- Opportunity to lead a successful import operation within an established international freight forwarder
- #J-18808-Ljbffr
Import Manager in Colnbrook employer: Right Now Recruitment
Right Now Recruitment is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a hybrid working model based in Stockport, employees benefit from flexible working arrangements, competitive salaries, and opportunities to engage in meaningful compliance and sustainability initiatives. The company fosters a supportive environment where your contributions directly impact the organisation's success and compliance standards.
