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- Tasks: Manage road freight shipments and ensure smooth delivery from start to finish.
- Company: Established logistics business located in Central Birmingham.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for career development.
- Why this job: Join a dynamic team and build long-term client relationships while solving real transport challenges.
- Qualifications: Experience in road freight operations and strong communication skills required.
- Other info: Fast-paced environment with potential for growth and progression.
The predicted salary is between 30000 - 33000 £ per year.
Location: Central Birmingham
Salary: £30,000 - £33,000
Hours: Monday to Friday, 8:30am - 5:00pm
The Role: We are looking for an experienced Road Freight Operator to manage road freight shipments from booking through to final delivery. This role is heavily customer-focused and requires someone who takes ownership of shipments, communicates clearly, and ensures a smooth, reliable service throughout the entire transport process. You will act as the main point of contact for customers, coordinating drivers, hauliers and internal teams to ensure freight moves efficiently and on time. Please note, this role does not involve completing customs entries.
Responsibilities:
- Manage road freight shipments from order receipt through to final delivery
- Act as the primary point of contact for customers, providing regular updates and proactive communication
- Book and coordinate collections and deliveries with hauliers and transport partners
- Plan routes and schedules to meet service and cost expectations
- Liaise with warehouses, drivers and internal teams to ensure smooth execution
- Monitor shipments in transit and resolve any issues or delays quickly and professionally
- Ensure all transport documentation is completed accurately and on time
- Maintain accurate job files and update internal systems
- Deliver a high level of customer service at all times, building long-term client relationships
Qualifications:
- Previous experience in road freight operations or transport coordination
- Strong customer service and communication skills
- Ability to manage shipments end-to-end and take ownership of workloads
- Confident liaising with hauliers, drivers and customers
- Organised, detail-focused and able to prioritise in a fast-paced environment
- Good problem-solving skills and a calm approach under pressure
- Familiarity with transport management systems is advantageous
Benefits:
- £30,000 - £33,000 salary, depending on experience
- Monday-Friday working hours (8:30am-5:00pm)
- Central Birmingham location
- A stable role within an established logistics business
- Opportunities for development and progression
Road Freight Operator in Birmingham employer: Right Now Recruitment
Contact Detail:
Right Now Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Road Freight Operator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work in road freight. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers, highlight your experience in managing shipments and your customer service prowess. Be ready to share specific examples of how you've solved problems in the past.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of transport management systems and the logistics sector. Being well-informed will help you stand out and show that you're serious about the role of Road Freight Operator.
We think you need these skills to ace Road Freight Operator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in road freight operations. We want to see how you've managed shipments and communicated with customers, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Road Freight Operator role. Share specific examples of your customer service skills and how you’ve handled challenges in the past.
Showcase Your Communication Skills: Since this role is heavily customer-focused, we need to see your communication prowess. Whether it's in your CV or cover letter, make sure to demonstrate how you keep clients updated and resolve issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Right Now Recruitment
✨Know Your Freight Inside Out
Make sure you brush up on your knowledge of road freight operations. Understand the entire process from booking to delivery, and be ready to discuss how you've managed shipments in the past. This will show that you take ownership and have the experience they’re looking for.
✨Customer Service is Key
Since this role is heavily customer-focused, prepare examples of how you've provided excellent customer service in previous positions. Think about times when you’ve communicated effectively with clients or resolved issues quickly. This will demonstrate your ability to build long-term relationships.
✨Be Ready to Problem-Solve
Expect questions about how you handle challenges in a fast-paced environment. Prepare specific examples where you’ve successfully navigated delays or issues with shipments. Highlight your calm approach under pressure and your problem-solving skills.
✨Familiarise Yourself with Transport Management Systems
If you have experience with transport management systems, be sure to mention it. If not, do a bit of research on common systems used in the industry. Showing that you’re proactive about learning can set you apart from other candidates.
