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For Companies At a Glance
- Tasks: Manage and improve arcade sites while building strong customer relationships.
- Company: A leading business in the arcade and amusements industry.
- Benefits: Competitive salary, bonus, company car, and remote work flexibility.
- Why this job: Step up from engineering to a dynamic account management role with real impact.
- Qualifications: Experience in arcade or gaming industries, with strong communication skills.
- Other info: Enjoy autonomy and variety while travelling across Southern England and Wales.
The predicted salary is between 36000 - 60000 £ per year.
Are you an Arcade or Coin Op Engineer that wants to get off the tools? A well-established and growing business within the arcade and amusements industry is seeking a technically minded Account Manager to support and develop customer sites across Southern England and Wales. This opportunity would suit either an experienced Account Manager or an engineer/technician from the arcade industry looking to move into a more customer-facing role. This is a field-based position offering autonomy, variety, and the chance to directly influence site performance and customer satisfaction. The role is hands-on and site-focused, combining technical knowledge with commercial awareness and regular customer interaction.
Job Type: Permanent
Salary: Up to £40,000 + Bonus + Company Car
Hours: 40 hours per week
Location: Remote, with travel across Southern England and Wales
The Role
- You will be responsible for managing and improving the performance of existing arcade and amusements sites.
- This role blends technical understanding, data analysis, and relationship management, making it ideal for someone comfortable on-site and confident speaking with customers.
Key Responsibilities
- Analyse site and machine performance, identifying under-performing equipment and recommending improvements.
- Monitor payout ratios and overall commercial performance to optimise results.
- Produce regular performance and account reports for internal teams and customers.
- Manage stock levels and consumables across assigned sites.
- Carry out routine site visits and audits to ensure machines are fully operational, well-presented, and compliant.
- Act as the primary point of contact for customers, resolving issues professionally and proactively.
- Build and maintain strong, long-term customer relationships.
- Work closely with internal technical and commercial teams to improve site performance.
About You
- Background in the arcade, amusements, coin-op, redemption, or gaming industry.
- Experience in account management, site management, or a technical/engineering role.
- Comfortable travelling to sites and dealing directly with customers.
- Commercially aware with a practical, problem-solving mindset.
- Strong communication, organisation, and time-management skills.
- Able to work independently in a field-based role.
This role is particularly well suited to an arcade engineer or technician looking to step up into account management, as well as experienced Account Managers seeking a hands-on, site-focused position.
Senior Field Engineer in Basingstoke employer: Right Now Recruitment
Contact Detail:
Right Now Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Field Engineer in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your contacts in the arcade and amusements industry. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get your hands dirty! If you can, visit some local arcade sites and chat with the staff. This not only shows your enthusiasm but also gives you real insights into what the job entails. Plus, it’s a great way to make connections!
✨Tip Number 3
Show off your skills! Prepare a portfolio or a presentation that highlights your technical knowledge and any successful projects you've managed. When you get the chance to meet potential employers, this will set you apart from the crowd.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you might even get a chance to connect with us personally.
We think you need these skills to ace Senior Field Engineer in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Field Engineer role. Highlight any relevant technical knowledge and customer-facing experience, as we want to see how you can blend those two worlds.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your background in the arcade industry makes you a perfect fit. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with practical solutions, especially in a customer-focused environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Right Now Recruitment
✨Know Your Technical Stuff
Brush up on your technical knowledge related to arcade and amusement machines. Be ready to discuss specific equipment you've worked with and how you’ve improved their performance. This will show that you’re not just a people person, but also someone who understands the nuts and bolts of the industry.
✨Showcase Your Customer Skills
Prepare examples of how you've built strong relationships with customers in the past. Think about times when you resolved issues or improved customer satisfaction. This role is all about managing relationships, so demonstrating your experience here will be key.
✨Be Ready for Data Discussions
Since the job involves analysing site and machine performance, be prepared to talk about how you’ve used data to make decisions in previous roles. Bring examples of reports or analyses you've done that led to improvements, as this will highlight your commercial awareness.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to site management or how they measure success in customer relationships. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
