At a Glance
- Tasks: Lead a dynamic airfreight team and ensure smooth import operations.
- Company: Join Right Now Group, a fast-paced logistics company.
- Benefits: Competitive salary, flexible shifts, and opportunities for career progression.
- Other info: Enjoy a collaborative environment with a focus on high-quality service.
- Why this job: Make an impact in a hands-on role while developing your leadership skills.
- Qualifications: 3-5 years in airfreight operations with strong communication and problem-solving skills.
The predicted salary is between 28000 - 35000 £ per year.
Right Now Group are seeking an experienced Air Import Operator looking to progress into a Team Leader role to lead and support a small, fast-paced airfreight operations team. This is a hands-on role requiring strong operational knowledge, leadership capability, and a commitment to delivering exceptional service to customers, clients, and agents. You will be responsible for overseeing daily import operations, ensuring compliance with HMRC / Border Force regulations, resolving issues efficiently, and fostering a high-performance, collaborative team environment.
Key Responsibilities:
- Lead, motivate, and support a small airfreight operations team to consistently deliver high-quality work
- Coach, mentor, and train team members, including updates on regulatory and internal procedures
- Allocate and oversee daily workloads; ensure operational cover during holidays and sickness
- Conduct daily and weekly team meetings; escalate issues to management where required
- Promote a proactive, collaborative, and solutions-focused team culture
- Manage airfreight import shipments from origin through to final delivery
- Ensure full compliance with ETSF procedures and HMRC / Border Force regulations
- Monitor arrivals, trigger points, discrepancies, amendments, and claims
- Carry out regular warehouse walk-throughs and bond checks; document and resolve any discrepancies
- Maintain and update customer and supplier records within internal systems
- Lead and participate in cross-departmental meetings with Transport, Warehouse, and Customer Service teams
- Deliver high-level customer service through clear, professional communication
- Handle and resolve queries from customers, suppliers, and overseas agents
- Ensure efficient and effective communication within the team and with external stakeholders
- Develop and implement Standard Operating Procedures (SOPs tailored to specific customer requirements)
- Conduct monthly audits of ETSF paperwork and customs entries
- Keep the team informed of all HMRC / Border Force regulatory changes
- Maintain dashboards and internal records with accurate, up-to-date shipment and compliance data
- Ensure all procedural updates are documented and communicated effectively
Shift: 4 on 4 off
Hours: 07:00 - 19:00
Salary: £35,000 to £40,000
Skills & Attributes:
- Excellent written and verbal communication skills
- Strong organisational and administrative abilities
- High attention to detail and accuracy
- Ability to perform under pressure in a high-volume environment
- Positive, proactive attitude with strong problem-solving skills
- Confident decision-making based on sound judgment
- 3-5 years' experience in airfreight import operations
- Strong understanding of customs processes and entries
- Knowledge of ETSF and HMRC / Border Force regulations
- Proficiency in MS Office and internal logistics systems
Air Import Operator employer: Right Now Recruitment
Right Now Recruitment is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a hybrid working model based in Stockport, employees benefit from flexible working arrangements, competitive salaries, and opportunities to engage in meaningful compliance and sustainability initiatives. The company fosters a supportive environment where your contributions directly impact the organisation's success and compliance standards.
StudySmarter Expert Advice🤫
We think this is how you could land Air Import Operator
✨Tip Number 1
Network like a pro! Reach out to your connections in the airfreight industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Team Leader role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your operational knowledge and leadership skills. Be ready to share examples of how you've motivated teams and handled challenges in high-pressure situations. Show them you’re the perfect fit for leading their airfreight operations!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each one. A targeted application is way more effective than a scattergun approach!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Air Import Operator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Air Import Operator role. Highlight your experience in airfreight operations and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your understanding of customs processes and your commitment to exceptional service.
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects that. Use clear, professional language and check for any typos or errors. We love attention to detail, so show us yours!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Right Now Recruitment
✨Know Your Stuff
Make sure you brush up on your airfreight import operations knowledge. Understand the key responsibilities listed in the job description, especially around HMRC and Border Force regulations. Being able to discuss these confidently will show that you're serious about the role.
✨Show Your Leadership Skills
Since this position involves leading a team, be prepared to share examples of how you've motivated and supported others in previous roles. Think about specific situations where you coached or mentored team members, and how that led to improved performance.
✨Be Solutions-Focused
The role requires a proactive approach to problem-solving. During the interview, highlight instances where you've resolved issues efficiently. This could involve discussing how you handled discrepancies or managed customer queries effectively.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and professionally. You might even want to prepare a few questions to ask the interviewer about their team culture or operational challenges, showing your interest in fostering collaboration.
