At a Glance
- Tasks: Manage air import shipments and provide proactive updates to customers.
- Company: Join a busy freight forwarding operation at Heathrow.
- Benefits: Salary between £30,000 - £35,000, Monday to Friday hours, and career development opportunities.
- Other info: Supportive team environment with opportunities for growth.
- Why this job: Be the key contact for customers and ensure smooth shipment processes.
- Qualifications: Experience in air freight imports and strong customer service skills required.
Right Now Group are recruiting for an experienced Air Import Customer Service Coordinator to join a busy freight forwarding operation based in the Heathrow area.
This is a customer-focused Air Import position where you'll take responsibility for managing shipments from origin through to final delivery, acting as a key point of contact for customers throughout the process.
We're looking for someone with a good understanding of Air Import operations and customs procedures, but equally important is the ability to communicate confidently with customers, build strong relationships, provide proactive shipment updates, and resolve problems before they escalated.
You'll work closely with overseas agents, customs teams, transport, warehouse operations, and other internal departments to ensure customers receive a consistently high level of service.
Key Responsibilities of an Air Import Customer Service Coordinator
- Manage Air Import shipments from origin through to final delivery
- Act as a key point of contact for customers, providing proactive shipment updates throughout the process
- Liaise with overseas agents to obtain pre-alerts, documentation, and shipment information
- Monitor flight arrivals and ensure shipments continue moving through the import process efficiently
- Coordinate with customs, transport, warehouse, and operational teams to ensure deliveries are completed on time
- Handle customer enquiries and resolve shipment issues quickly and professionally
- Build and maintain strong relationships with key customers and suppliers
- Identify potential service failures and take action before issues are escalated
- Maintain accurate shipment information and customer records within internal freight systems
- Support the customs clearance process and ensure the correct documentation is available
- Check operational files for accuracy prior to invoicing
- Monitor revenue and costs to help maintain shipment profitability
- Prepare customer quotations and provide pricing support where required
- Record and investigate service failures or customer complaints
- Support cross-trade shipments where required
- Maintain high standards of customer service, compliance, and operational accuracy
Skills & Experience Required
- Previous experience within Air Freight Imports is essential
- Minimum 2 years' experience within freight forwarding would be preferred
- Good understanding of the Air Import process from origin through to delivery
- Knowledge of import customs procedures and customs entries
- Strong customer service and relationship-building skills
- Confident communicating with customers, overseas agents, suppliers, and internal departments
- Ability to provide quotations and understand basic freight pricing would be advantageous
- Experience with cross-trade shipments would be beneficial
- Strong organisational skills with the ability to manage multiple shipments and customer requirements
- Excellent attention to detail and accuracy
- Proactive approach to problem-solving and resolving service issues
- Comfortable working within a busy, fast-paced freight forwarding environment
- Experience using freight forwarding systems such as ASM or FCL would be advantageous
- Confident using Microsoft Excel, Word, and Outlook
Salary & Benefits
- Salary between £30,000 - £35,000 depending on experience
- Monday to Friday working pattern
- Working hours of 09:00 - 17:30
- Heathrow / Hayes location
- Opportunity to join a busy international freight forwarding operation
- Long-term career development opportunities
- Supportive and experienced team environment
Why Apply?
This is a great opportunity for an experienced Air Import professional who particularly enjoys the customer-facing side of freight forwarding.
You'll take ownership of customer accounts, coordinate shipments from origin through to delivery, provide proactive updates, resolve problems, and work closely with the wider operation to ensure customers receive a consistently high level of service.
This role would suit an experienced Air Import Coordinator, Air Import Clerk, Import Customer Service Agent, Airfreight Customer Service Coordinator, Import Operator, or Freight Forwarding Customer Service Agent.
Suitable candidates will be contacted within 24 hours.
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Air Import Customer Service Agent employer: Right Now Recruitment
Right Now Recruitment is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a hybrid working model based in Stockport, employees benefit from flexible working arrangements, competitive salaries, and opportunities to engage in meaningful compliance and sustainability initiatives. The company fosters a supportive environment where your contributions directly impact the organisation's success and compliance standards.
StudySmarter Expert Advice🤫
We think this is how you could land Air Import Customer Service Agent
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Right Now Recruitment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Right Now Recruitment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Right Now Recruitment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Air Import Customer Service Agent
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Right Now Recruitment:This is your chance to really connect with the team at Right Now Recruitment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Right Now Recruitment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Right Now Recruitment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Right Now Recruitment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Right Now Recruitment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
