Air Export Manager - Sunbury
Right Now Group are recruiting for an experienced Air Export Manager on behalf of a growing international Freight Forwarder based in Sunbury .
The business handles a mixture of international Air Freight, including eCommerce, courier and time-critical shipments , with significant volumes moving across key global trade lanes.
We are looking for an experienced Air Export professional to take responsibility for managing and developing the Air Export team , ensuring workloads are effectively managed, operational standards are maintained and the department consistently delivers a high level of service.
This is a people-focused management position, with responsibility for leading, supporting and developing the Air Export Operators , managing workloads and acting as the main escalation point for operational issues.
Key Responsibilities of an Air Export Manager
- Take overall responsibility for the day-to-day management of the Air Export team .
- Manage, motivate and develop a team of Air Export Operators.
- Allocate and prioritise workloads to ensure shipments are processed accurately and within required deadlines.
- Monitor individual and team performance, providing regular feedback and addressing areas for improvement.
- Act as the main escalation point for the team, providing guidance and support with complex operational issues.
- Ensure the team follows company procedures and maintains high standards of accuracy, compliance and customer service .
- Monitor workloads and staffing requirements, reallocating resources where necessary during busy periods.
- Carry out regular checks of shipment files and operational processes to ensure standards are maintained.
- Support the training, development and onboarding of new team members .
- Conduct regular team meetings and communicate company updates, procedures and operational changes.
- Work closely with senior management and other departments to ensure effective communication across the business.
- Identify opportunities to improve team performance, processes and operational efficiency .
- Support the management team with KPI reporting, performance reviews and departmental objectives .
- Create a positive, professional and collaborative working environment within the Air Export department.
Skills & Experience Required for an Air Export Manager
- Strong experience within Air Export / Air Freight / Freight Forwarding .
- Previous experience managing, supervising or leading an Air Export team .
- Strong understanding of the Air Export process and general freight forwarding operations .
- Proven ability to manage workloads, prioritise tasks and meet strict deadlines.
- Strong leadership and communication skills with the ability to motivate and develop a team.
- Excellent organisational and problem-solving skills.
- Confident dealing with operational escalations and supporting team members with complex queries.
- Strong attention to detail and a commitment to maintaining high operational standards.
- Experience within eCommerce, courier or high-volume Air Freight would be advantageous but is not essential.
- A proactive, hands‑on management style with a strong focus on team performance and development.
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Air Export Manager employer: Right Now Recruitment
Right Now Group offers a dynamic work environment in Sunbury-on-Thames, where our Warehouse Operatives play a crucial role in ensuring smooth operations. We pride ourselves on fostering a supportive culture that values teamwork and attention to detail, while also providing opportunities for personal and professional growth. With flexible shift patterns and a focus on employee well-being, we are committed to making your experience both meaningful and rewarding.
