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- Tasks: Lead and optimise the entire service operation while mentoring a dedicated team.
- Company: Join a stable, respected firm focused on growth and innovation.
- Benefits: High-autonomy role with opportunities for professional development and impact.
- Why this job: Make a real difference in service delivery and client satisfaction.
- Qualifications: Experience in leading service teams and strategic process improvement.
- Other info: Ideal for those seeking to drive change in a dynamic environment.
The predicted salary is between 60000 - 80000 £ per year.
Is your CV ready? If so, and you are confident this is the role for you, make sure to apply asap.
Our client is recruiting a brand new Head of Service position as they drive improvements and strategy within their service team.
Overview
You will take the reins of the entire service operation. You will lead a dedicated team of Service Coordinators, optimise operational workflows, and spearhead the commercial growth of the service department.
Key Responsibilities
- Full ownership of day-to-day service delivery, covering both planned maintenance contracts and reactive breakdown callouts.
- Manage, mentor, and professionalise the service team, setting high performance standards and a culture of radical accountability.
- Define and drive service SLAs and KPIs. You will be expected to use data to identify trends, eliminate inefficiencies, and improve the bottom line.
- Actively identify opportunities to expand the division, upselling maintenance solutions and raising the profile of the service business.
- Serve as the senior escalation point for complex client issues, ensuring resolutions that reinforce customer trust.
Desirable Skills
- You have successfully led service management or operational teams, ideally within Facilities Management, Building Services, Construction, Fire and Security or Engineering.
- Strategic approach, experience in process improvement and service strategy.
- You have commercial awareness and consider yourself to be confident when making decisions.
- Confident, concise, and professional when dealing with everyone from field engineers to senior stakeholders.
Why Apply?
This is a rare opportunity to step into a high-autonomy role where you can truly make an impact. You'll be joining a stable, highly-respected firm with a clear mandate to grow the business.
Head of Service in Sunbury-on-Thames employer: Right Now Group
Contact Detail:
Right Now Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service in Sunbury-on-Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Service role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service operations. Understand their SLAs and KPIs, and think about how you can bring value to their team. We want you to walk in with confidence and ready to impress!
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss how you've managed teams and driven improvements in past roles. We want to hear about your successes and how you can replicate that in this new position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make an impact in their roles.
We think you need these skills to ace Head of Service in Sunbury-on-Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Service role. Highlight your experience in leading service teams and any relevant achievements that showcase your strategic approach and operational expertise.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've driven improvements and managed teams, and don’t forget to express your enthusiasm for the opportunity!
Showcase Your Data Skills: Since data-driven decision-making is key, include examples of how you've used data to identify trends and improve service delivery. This will show us you understand the importance of SLAs and KPIs in driving success.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Right Now Group
✨Know Your Stuff
Before the interview, dive deep into the company’s service operations and recent projects. Familiarise yourself with their SLAs and KPIs, and think about how your experience aligns with their goals. This will show that you’re not just interested in the role, but also invested in their success.
✨Showcase Your Leadership Skills
As a Head of Service, you'll be leading a team. Prepare examples of how you've managed and mentored teams in the past. Highlight specific instances where you set high performance standards or improved team dynamics. This will demonstrate your capability to inspire and drive results.
✨Data-Driven Decision Making
Be ready to discuss how you've used data to identify trends and improve service delivery. Bring examples of how you’ve eliminated inefficiencies in previous roles. This will illustrate your strategic approach and commercial awareness, which are crucial for this position.
✨Prepare for Client Scenarios
Expect questions about handling complex client issues. Think of challenging situations you've faced and how you resolved them while maintaining customer trust. This will showcase your problem-solving skills and ability to manage senior stakeholders effectively.