At a Glance
- Tasks: Lead a team to enhance service performance and drive continuous improvement in logistics.
- Company: Join a leading e-commerce logistics business based near London Heathrow.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Flexible hours with occasional weekend on-call duties.
- Why this job: Make a real impact on quality management in a dynamic logistics environment.
- Qualifications: 3+ years in supply chain management and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
Our client, a leading e-commerce logistics business based in the London Heathrow area, is looking for a permanent Quality Manager to join their expanding Quality and Network Operations team. This is a high-impact leadership role where you will take ownership of service performance across the end-to-end parcel journey, driving continuous improvement, visibility, and operational excellence across the business. Alongside day-to-day quality management, you will lead and develop a team of up to 7 Quality professionals, acting as a key escalation point and performance driver. This is a remote role. Hours: Monday - Friday, 09:00 - 17:30 (with occasional weekend on-call requirement).
Duties and Responsibilities of the Quality Manager:
- Analyse end-to-end performance across the full parcel journey, identifying trends, risks, and areas for improvement at each stage.
- Own and manage business-wide performance communications, ensuring service impacts are clearly understood, regularly updated, and resolved in a timely manner.
- Develop and implement innovative quality management approaches to improve service visibility, efficiency, and overall performance.
- Lead effective cross-departmental collaboration to implement process improvements and drive sustained service enhancements.
- Act as the primary escalation point for the Quality team, supporting team members with complex issues and day-to-day challenges.
- Conduct monthly 1:1s, providing coaching, mentoring, and development support aligned to both personal and company goals.
- Prioritise, plan, and manage the team's weekly workload, including oversight of the shared inbox and ensuring SLA adherence.
- Manage annual leave and overtime planning to ensure appropriate coverage is maintained at all times.
The successful Quality Manager candidate will bring:
- Strong knowledge of cross-border logistics solutions, with at least three years' experience managing one or more elements of the supply chain.
- A detailed understanding of end-to-end cross-border e-commerce operations, from retailer collection through transport modes to final-mile delivery.
- Proven ability to analyse performance data, identify root causes, and take ownership of issues through to resolution.
- Experience leading, coaching, and motivating a large and diverse team to achieve high performance.
- A proactive, solutions-driven mindset with a strong focus on quality, accuracy, and continuous improvement.
- The ability to adapt quickly in a fast-paced environment, reprioritising effectively and bringing others along with change.
- Excellent communication and stakeholder management skills, with confidence presenting insights and driving improvements internally and externally.
- A hands-on, initiative-taking approach with a willingness to get involved and think creatively to improve outcomes.
If this Quality Manager opportunity sounds of interest, please apply online now.
Quality Manager in London employer: Right Now Group
Join a leading e-commerce logistics business in the London Heathrow area, where you will thrive in a dynamic and supportive work culture that prioritises continuous improvement and operational excellence. As a Quality Manager, you will have the opportunity to lead a talented team, drive impactful changes, and benefit from flexible remote working arrangements, all while contributing to a company that values employee growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and quality management sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to quality management and logistics. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills through real-life examples! When you get the chance to interview, highlight specific instances where you improved service performance or led a team to success. This will demonstrate your hands-on approach and proactive mindset that employers are looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Quality Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Quality Manager role. Highlight your experience in cross-border logistics and any leadership roles you've had. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven continuous improvement and led teams in the past. We love a good story!
Showcase Your Data Skills:Since analysing performance data is key for this role, make sure to mention any relevant tools or methodologies you’ve used. We’re looking for someone who can dive deep into data and come up with actionable insights!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in directly from our site!
How to prepare for a job interview at Right Now Group
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of cross-border logistics solutions and e-commerce operations. Be ready to discuss specific examples from your experience that demonstrate your understanding of the end-to-end parcel journey.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading and developing teams. Think of specific instances where you coached team members or drove performance improvements, as this role requires strong leadership capabilities.
✨Data-Driven Decision Making
Be ready to discuss how you've used performance data to identify trends and resolve issues in the past. Highlight your analytical skills and provide examples of how your insights led to tangible improvements.
✨Communicate Effectively
Since this role involves a lot of stakeholder management, practice articulating your thoughts clearly. Prepare to present insights confidently and discuss how you've collaborated with other departments to drive service enhancements.
