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For Companies At a Glance
- Tasks: Join our team to resolve IT issues and support users daily.
- Company: A dynamic tech company based in Stockport, focused on innovative solutions.
- Benefits: Enjoy a competitive salary, potential remote work, and a supportive team environment.
- Why this job: Perfect for tech enthusiasts eager to grow their skills in a collaborative setting.
- Qualifications: Ideal for graduates or those with IT support experience; strong communication skills are a must.
- Other info: Full-time role with opportunities for professional development and hands-on experience.
The predicted salary is between 21000 - 27000 £ per year.
Are you currently looking to secure your next permanent opportunity within I.T? Perhaps you have experience in Second Line Support, Application support or a Software support engineer. Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further.
Our client based in Stockport are looking for an IT Support Engineer to join their team on a Full-Time Permanent basis.
- Job Type: Temp to Perm
- Salary: £25,000 - £27,000
- Start Date: ASAP
- Location: Stockport
- Role Type: Office based - Potential to work from home 1 day per week.
- Hours: 40 per week - Mon - Fri
Job Role:
- Part of the UK Technical Support Team resolving issues logged on Service Now by the Service Desk
- Liaise with Customers, Suppliers, Global Incident Management, Core Teams and other departments
- Work with an objective to keeping the number of open calls as low as possible
- Ensuring appropriate communication with relevant stakeholders in a timely manner
- Raise change requests as directed by Technology & Digital Product Manager, Service Delivery Manager or Operations Director
- Carry out System Health Checks in accordance with Health Check schedule
- Participation in post case investigations and team meetings
- Network configuration and troubleshooting including but not limited to LANs, VLANs, VPNs, VOIP, Firewalls, Routers, Switches and Wi-Fi networks
- Configuration and troubleshooting of Windows operating systems including but not limited to Windows 8/10, Server 2012/2016/2019/2021
- Configuration and troubleshooting of virtual environments including but not limited to VMware, Hyper-V, Azure, AWS, GCP
- Configuration and troubleshooting of ANPR cameras and credit card payment systems
- Configuration and troubleshooting of mobile devices including but not limited to Samsung tablets
- Maintain and provide technical support on Oracle and MySQL databases
Desirable:
- Working knowledge of SQL or Jira
- Knowledge of Networking
- Diploma or Degree in an I.T related field
- Understanding of Hardware, building PC's
- MS office skills (Ideally Excel)
- Experience in virtualisation (VMWare, VNC, Hyper-v etc)
- Experience using Salesforce
- Strong communication skills
IT Support Engineer employer: Right Now Group
Contact Detail:
Right Now Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as Service Now, VMware, and SQL. Having hands-on experience or even just a solid understanding of these platforms can set you apart during interviews.
✨Tip Number 2
Network with current IT Support Engineers or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for technical questions by practising common troubleshooting scenarios related to network configurations and Windows operating systems. Being able to demonstrate your problem-solving skills in real-time can impress interviewers.
✨Tip Number 4
Showcase your communication skills during the interview. Since the role involves liaising with various stakeholders, being able to articulate your thoughts clearly and effectively will highlight your suitability for the position.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially in areas like second line support and application troubleshooting. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your problem-solving skills. Mention specific experiences where you've successfully resolved technical issues or improved processes.
Showcase Technical Skills: In your application, emphasise your technical skills related to network configuration, Windows operating systems, and virtual environments. Provide examples of how you've used these skills in previous roles or projects.
Highlight Communication Abilities: Since strong communication skills are essential for this role, include examples of how you've effectively communicated with stakeholders or worked within a team to resolve issues. This will help demonstrate your suitability for the position.
How to prepare for a job interview at Right Now Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with network configuration, troubleshooting, and the specific technologies mentioned in the job description. Highlight any relevant projects or situations where you successfully resolved technical issues.
✨Demonstrate Problem-Solving Abilities
Employ the STAR method (Situation, Task, Action, Result) to describe how you've tackled challenges in previous roles. This will help illustrate your analytical skills and ability to work under pressure.
✨Communicate Clearly and Effectively
Since strong communication skills are essential for this role, practice explaining complex technical concepts in simple terms. This will show that you can liaise effectively with both technical and non-technical stakeholders.
✨Research the Company
Familiarise yourself with the company's products, services, and culture. Understanding their business model and values will allow you to tailor your responses and demonstrate your genuine interest in the position.
