IT Support Engineer

IT Support Analyst/Engineer

Are you currently looking to secure your next permanent opportunity within I.T?

Perhaps you have experience in Second Line Support, Application support or a Software support engineer.

Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further.

Our client based in Stockport, are looking for an IT Support Engineer to join their team on a Full-Time Permanent basis.

Job Type: Temp to Perm

Salary: £25,000 – £27,000

Start Date: ASAP

Location: Stockport

Role Type: Office based – Potential to work from home 1 day per week.

Hours: 40 per week – Mon -Fri

Job Role

• Part of the UK Technical Support Team resolving issues logged on Service Now by the Service Desk
• Liaise with Customer's, Suppliers, Global Incident Management, Core Teams and other departments
• Work with an objective to keeping the number of open calls as low as possible
• Ensuring appropriate communication with relevant stakeholders in timely manor
• Raise change requests as directed by Technology & Digital Product Manager, Service Delivery Manager or Operations Director
• Carry out System Health Checks in accordance with Health Check schedule
• Participation in post case investigations and team meetings
• Network configuration and troubleshooting including but not limited to LANs, VLANs, VPNs, VOIP, Firewalls, Routers, Switches and Wi-Fi networks
• Configuration and troubleshooting of Windows operating systems including but not limited to Windows 8/10, Server 2012/2016/2019/2021
• Configuration and troubleshooting of virtual environments including but not limited to VMware, Hyper-V, Azure, AWS, GCP
• Configuration and troubleshooting of ANPR cameras and credit card payment systems
• Configuration and troubleshooting of mobile devices including but not limited to Samsung tablets
• Maintain and provide technical support on Oracle and MySQL databases

Desirable

• Working knowledge of SQL or Jira
• Knowledge of Networking
• Diploma or Degree in an I.T related field
• Understanding of Hardware, building PC's
• MS office skills (Ideally Excel)
• Experience in virtualisation (VMWare, VNC, Hyper-v etc)
• Experience using Salesforce
• Strong communication skills