At a Glance
- Tasks: Provide IT support across multiple sites, resolving software incidents and managing tickets efficiently.
- Company: Join a well-established IT team focused on delivering top-notch support and solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and hybrid working options after training.
- Other info: Office-based role with potential for hybrid work; 40 hours per week, Monday to Friday.
- Why this job: Perfect for tech enthusiasts looking to grow their skills in a dynamic environment with real impact.
- Qualifications: Ideal for graduates or those with experience in IT support; knowledge of SQL, Jira, or Python is a plus.
IT Support Analyst - 2nd line. Are you currently looking to secure your next opportunity within I.T? Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer. Alternatively, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further. Our client based are looking for an Internal IT Support Analyst to join their established I.T team. Job Type: Contract to Perm Location: Surbiton Salary: Hourly equivalent of per annum. Role Type: Office Based - Hybrid working once fully trained Hours: 40 per week - Mon -Fri Holiday: 25 days Job Role Internal IT Support across multiple sites and departments Adhering to the ITIL standards Resolving software incidents in line with KPIs Provide remote desktop support Ensure support request 'tickets' are opened, updated and closed as efficiently as possible Software network analysis, diagnosis, troubleshooting debugging Active Directory Administration Managing NTFS Permission Smart ticketing expert Telephone software support for field service engineers Microsoft Windows Ser...
IT Support Analyst employer: Right Now Group
As a leading employer in the facilities management sector, we offer our Project Managers a dynamic work environment at Heathrow, London, where innovation and collaboration thrive. Our commitment to employee growth is reflected in our comprehensive training programmes and career advancement opportunities, ensuring that you can develop your skills while contributing to impactful projects. With a supportive work culture that values teamwork and excellence, we provide a rewarding experience for those looking to make a difference in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with ITIL standards, as this role requires adherence to them. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to best practices in IT support.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for software incidents. Be prepared to discuss specific examples of how you've resolved issues in the past, as this will showcase your practical experience and problem-solving abilities.
✨Tip Number 3
If you have experience with Active Directory or managing NTFS permissions, make sure to highlight that. These are key responsibilities in the job, and demonstrating your knowledge will set you apart from other candidates.
✨Tip Number 4
Consider gaining a basic understanding of SQL, Jira, or Python if you're not already familiar. Even a foundational knowledge can be beneficial and show your willingness to learn and adapt to the tools used in the role.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, especially any roles in First/Second Line Support or Application support. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for IT and your problem-solving skills. Mention specific experiences where you resolved software incidents or provided remote desktop support, aligning with the job requirements.
Highlight Technical Skills:Clearly list your technical skills, such as knowledge of Active Directory, SQL, or Microsoft Windows Server. If you have experience with ticketing systems like Jira, make sure to include that as well.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Right Now Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with software and network analysis, troubleshooting, and debugging. Highlight any specific tools or technologies you've used, such as Active Directory or Microsoft Windows Server.
✨Demonstrate ITIL Knowledge
Since the role adheres to ITIL standards, it’s crucial to show your understanding of ITIL principles. Be ready to explain how you’ve applied these in previous roles or how you plan to implement them in this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare examples of past incidents you've resolved, focusing on your thought process and the steps you took to reach a solution.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing projects, or opportunities for professional development within the IT department.
