At a Glance
- Tasks: Provide 2nd line IT support and resolve incidents across multiple sites.
- Company: Join Right Now Group, a dynamic team in Surbiton.
- Benefits: Enjoy 25 days holiday and a path to permanent employment.
- Other info: Hybrid working available after training for better work-life balance.
- Why this job: Gain hands-on experience with Windows, AD, and SQL in a supportive environment.
- Qualifications: Experience in IT support, networking, and ticket management is essential.
The predicted salary is between 31500 - 38500 £ per year.
Right Now Group is seeking an IT Support Analyst for Surbiton to deliver 2nd line IT support and incident resolution across multiple sites.
The role is office-based with hybrid working after training and requires ITIL-aligned processes.
The candidate should have experience in Windows Server, Active Directory, networking, and ticket management, with knowledge of Jira, Python, SQL or Oracle. 25 days holiday and a contract-to-perm path are offered.
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Hybrid IT Support Analyst (2nd Line) – Windows, AD, SQL employer: Right Now Group
As a leading employer in the facilities management sector, we offer our Project Managers a dynamic work environment at Heathrow, London, where innovation and collaboration thrive. Our commitment to employee growth is reflected in our comprehensive training programmes and career advancement opportunities, ensuring that you can develop your skills while contributing to impactful projects. With a supportive work culture that values teamwork and excellence, we provide a rewarding experience for those looking to make a difference in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid IT Support Analyst (2nd Line) – Windows, AD, SQL
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Right Now Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Right Now Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Right Now Group!
✨Direct Apply to Right Now Group
Let's not forget to apply directly through the Right Now Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Hybrid IT Support Analyst (2nd Line) – Windows, AD, SQL
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Right Now Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Right Now Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Right Now Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
