At a Glance
- Tasks: Manage key customer relationships and drive growth in a hybrid role.
- Company: Join a dynamic SaaS and logistics company with a focus on innovation.
- Benefits: Competitive salary, commission, and substantial company benefits.
- Other info: Enjoy excellent long-term career prospects in a supportive environment.
- Why this job: Make a real impact by enhancing customer experiences and driving digital solutions.
- Qualifications: Experience in Account Management or Customer Success, preferably in tech or logistics.
The predicted salary is between 35000 - 40000 £ per year.
Our client is looking to strengthen their commercial team by appointing an experienced Account Manager to manage and develop relationships across key customers and Third‑Party Logistics providers (3PLs). Experience in Account Management or CX/UX within a software, eCommerce, logistics, or digital solutions environment would be highly advantageous.
Please Note: This is a hybrid working full‑time permanent opportunity with excellent long‑term career prospects for the right candidate.
Role Overview:
Working closely with the Sales, Product, Customer Operations, Onboarding, and Project Delivery teams will be essential in ensuring a seamless customer experience across strategically important accounts. The primary objective is to support customer growth, strengthen existing relationships, maximise adoption of digital delivery solutions, and improve overall retention and commercial performance.
Responsibilities and Qualifications:
- Become a subject‑matter expert across our client’s delivery management and eCommerce software solutions
- Manage and develop relationships with key 3PL providers and strategic customer accounts
- Lead customer meetings, account reviews, and commercial discussions to support long‑term customer satisfaction and retention
- Identify upsell, cross‑sell, and growth opportunities across existing customer accounts
- Support post go‑live customer activity, ensuring clients maximise value from the platform and services
- Work closely with internal teams including Product, Development, Onboarding, Customer Support, and Project Delivery to ensure successful customer outcomes
- Deliver customer demonstrations, training sessions, and supporting documentation where required
- Translate technical information into clear, customer‑friendly language
- Previous experience within Account Management, Customer Success, or Sales
- Exposure to eCommerce, logistics, software, SaaS, or digital technology environments
- Experience working with 3PL providers or strategic customer accounts
- Strong commercial awareness and ability to identify sales opportunities
- Excellent customer service and stakeholder management skills
- Excellent attention to detail and organisational skills
Substantial company benefits are available for the successful candidate.
Hybrid Account Manager – SaaS and Logistics Growth employer: Right Now Group
Join a dynamic and innovative team as a Hybrid Account Manager in Egham, where you will thrive in a supportive work culture that prioritises employee growth and development. With competitive salary packages, substantial benefits, and the flexibility of hybrid working, this role offers a unique opportunity to make a meaningful impact on customer relationships and drive business success in the SaaS and logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Account Manager – SaaS and Logistics Growth
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS and logistics sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and make a lasting impression.
✨Tip Number 2
Prepare for those interviews! Research the company and its products inside out. We want you to be able to discuss how your experience aligns with their needs, especially in account management and customer success. Show them you’re the perfect fit!
✨Tip Number 3
Practice your pitch! You’ll need to articulate your value clearly and confidently. We suggest rehearsing answers to common interview questions and preparing examples of how you’ve driven customer growth and satisfaction in previous roles.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Hybrid Account Manager – SaaS and Logistics Growth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Hybrid Account Manager. Highlight your experience in account management, especially within SaaS or logistics, and don’t forget to mention any relevant skills that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've managed customer relationships and driven growth in previous positions.
Showcase Your Soft Skills:We love candidates who can communicate effectively and manage stakeholders well. Make sure to highlight your customer service skills and any experience you have in leading meetings or discussions with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Right Now Group
✨Know Your Stuff
Make sure you understand the company's delivery management and eCommerce software solutions inside out. Brush up on the latest trends in SaaS and logistics, and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed relationships with key accounts or 3PL providers in the past. Highlight your ability to strengthen customer satisfaction and retention through effective communication and problem-solving.
✨Be Ready for Technical Questions
Since the role involves translating technical information into customer-friendly language, practice explaining complex concepts simply. Think about how you would demonstrate the software or conduct a training session for a client.
✨Highlight Your Commercial Acumen
Demonstrate your understanding of commercial performance by discussing how you've identified upsell or cross-sell opportunities in previous roles. Be prepared to share specific metrics or outcomes that showcase your impact on growth.
