At a Glance
- Tasks: Lead and optimise service operations while mentoring a dedicated team.
- Company: Join a respected firm focused on growth and innovation.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Opportunity for career advancement in a stable environment.
- Why this job: Step into a high-autonomy role and drive meaningful change in service delivery.
- Qualifications: Experience in service management and a strategic mindset.
The predicted salary is between 40500 - 49500 £ per year.
Overview
Our client is recruiting a brand new Service Operations Manager position as they drive improvements and strategy within there service planning team.
You will take the reins of the entire service operation.
You will lead a dedicated team of Service Coordinators, optimise operational workflows, and spearhead the commercial growth of the service department.
Key Responsibilities
- Full ownership of day-to-day service delivery, covering both planned maintenance contracts and reactive breakdown callouts.
- Manage, mentor, and professionalise the service team, setting high performance standards and a culture of radical accountability.
- Define and drive service SLAs and KPIs.
- You will be expected to use data to identify trends, eliminate inefficiencies, and improve the bottom line.
- Actively identify opportunities to expand the division, upselling maintenance solutions and raising the profile of the service business Serve as the senior escalation point for complex client issues, ensuring resolutions that reinforce customer trust.
Desirable Skills
- You have successfully led service management or operational teams, ideally within Planning Management, Fleet Management, Building Services, Construction, Fire and Security or Engineering
- Strategic approach, experience in process improvement and service strategy
- You have commercial awareness and consider yourself to be confident when making decisions
- Confident, concise, and professional when dealing with everyone from field engineers to senior stakeholders.
This is a rare opportunity to step into a high-autonomy role where you can truly make an impact.
You'll be joining a stable, highly-respected firm with a clear mandate to grow the business.
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Service Operations Manager in Egham employer: Right Now Group
As a leading employer in the facilities management sector, we offer our Project Managers a dynamic work environment at Heathrow, London, where innovation and collaboration thrive. Our commitment to employee growth is reflected in our comprehensive training programmes and career advancement opportunities, ensuring that you can develop your skills while contributing to impactful projects. With a supportive work culture that values teamwork and excellence, we provide a rewarding experience for those looking to make a difference in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Manager in Egham
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Operations Manager at Right Now Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Right Now Group or be willing to refer you for that Service Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Right Now Group who’s on the lookout for their next Service Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Operations Manager role at Right Now Group!
We think you need these skills to ace Service Operations Manager in Egham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Right Now Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Right Now Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Right Now Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
