At a Glance
- Tasks: Lead a dedicated team to optimise service operations and drive commercial growth.
- Company: Join a stable, respected firm focused on growth and innovation.
- Benefits: High-autonomy role with opportunities for professional development and impact.
- Other info: Opportunity to work in a dynamic environment with a focus on accountability.
- Why this job: Make a real difference in service delivery and client satisfaction.
- Qualifications: Experience in leading service teams and strategic process improvement.
The predicted salary is between 60000 - 80000 € per year.
Our client is recruiting a brand new Head of Service/ Service Manager position as they drive improvements and strategy within their service planning team.
Overview
You will take the reins of the entire service operation. You will lead a dedicated team of Service Coordinators, optimise operational workflows, and spearhead the commercial growth of the service department.
Key Responsibilities
- Full ownership of day-to-day service delivery, covering both planned maintenance contracts and reactive breakdown callouts.
- Manage, mentor, and professionalise the service team, setting high performance standards and a culture of radical accountability.
- Define and drive service SLAs and KPIs. You will be expected to use data to identify trends, eliminate inefficiencies, and improve the bottom line.
- Actively identify opportunities to expand the division, upselling maintenance solutions and raising the profile of the service business.
- Serve as the senior escalation point for complex client issues, ensuring resolutions that reinforce customer trust.
Desirable Skills
- You have successfully led service management or operational teams, ideally within Facilities Management, Fleet Management, Building Services, Construction, Fire and Security or Engineering.
- Strategic approach, experience in process improvement and service strategy.
- You have commercial awareness and consider yourself to be confident when making decisions.
- Confident, concise, and professional when dealing with everyone from field engineers to senior stakeholders.
Why Apply?
This is a rare opportunity to step into a high-autonomy role where you can truly make an impact. You'll be joining a stable, highly-respected firm with a clear mandate to grow the business.
Head of Service in Egham employer: Right Now Group
Join a highly-respected firm as the Head of Service, where you will lead a dedicated team and drive significant improvements in service delivery. With a strong focus on employee growth and a culture of accountability, this role offers the chance to make a meaningful impact while enjoying a supportive work environment. Located in a thriving area, the company provides excellent benefits and opportunities for professional development, making it an attractive employer for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service in Egham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Service role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service operations. Understand their SLAs and KPIs, and think about how your experience aligns with their goals. This will help you stand out as a candidate who’s ready to take charge.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've managed teams and improved service delivery. Highlight your strategic approach and how you've used data to drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Head of Service in Egham
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start writing, make sure to read the job description from top to bottom. It’s packed with clues about what the company is looking for, so tailor your application to highlight how your experience aligns with their needs.
Showcase Your Leadership Skills:As a Head of Service, you'll need to demonstrate your leadership abilities. Use specific examples in your application that showcase how you've successfully managed teams and improved service delivery in previous roles.
Be Data-Driven:Since the role involves using data to drive improvements, don’t shy away from including metrics or results from your past experiences. This will show us that you can identify trends and make informed decisions that benefit the bottom line.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Right Now Group
✨Know Your Stuff
Before the interview, dive deep into the company’s service operations and their current strategies. Familiarise yourself with their SLAs and KPIs, and think about how your experience aligns with their goals. This will show that you’re not just interested in the role, but also in how you can contribute to their success.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you’ve mentored team members or improved performance standards. Be ready to discuss how you foster a culture of accountability and how you handle complex client issues.
✨Data is Your Friend
Since the role involves using data to drive improvements, come prepared with examples of how you’ve used data analysis in previous roles. Discuss any trends you identified and the actions you took to eliminate inefficiencies. This will demonstrate your strategic approach and commercial awareness.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company’s future plans for service expansion or how they measure success within the service department. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
