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For Companies At a Glance
- Tasks: Lead and optimise the entire service operation while mentoring a dedicated team.
- Company: Join a stable, respected firm focused on growth and innovation.
- Benefits: High-autonomy role with opportunities for impactful decision-making.
- Other info: Ideal for those seeking to elevate their career in a dynamic environment.
- Why this job: Make a real difference in service delivery and drive commercial success.
- Qualifications: Experience in leading service teams and strategic process improvement.
The predicted salary is between 60000 - 80000 £ per year.
Our client is recruiting a brand new Head of Service/ Service Manager position as they drive improvements and strategy within their service planning team.
Overview
You will take the reins of the entire service operation. You will lead a dedicated team of Service Coordinators, optimise operational workflows, and spearhead the commercial growth of the service department.
Key Responsibilities
- Full ownership of day-to-day service delivery, covering both planned maintenance contracts and reactive breakdown callouts.
- Manage, mentor, and professionalise the service team, setting high performance standards and a culture of radical accountability.
- Define and drive service SLAs and KPIs. You will be expected to use data to identify trends, eliminate inefficiencies, and improve the bottom line.
- Actively identify opportunities to expand the division, upselling maintenance solutions and raising the profile of the service business.
- Serve as the senior escalation point for complex client issues, ensuring resolutions that reinforce customer trust.
Desirable Skills
- You have successfully led service management or operational teams, ideally within Facilities Management, Fleet Management, Building Services, Construction, Fire and Security or Engineering.
- Strategic approach, experience in process improvement and service strategy.
- You have commercial awareness and consider yourself to be confident when making decisions.
- Confident, concise, and professional when dealing with everyone from field engineers to senior stakeholders.
Why Apply?
This is a rare opportunity to step into a high-autonomy role where you can truly make an impact. You'll be joining a stable, highly-respected firm with a clear mandate to grow the business.
Locations
Head of Service in Egham, Surrey employer: Right Now Group
Contact Detail:
Right Now Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service in Egham, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Service role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service operations. Understand their SLAs and KPIs, and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in making an impact.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've managed teams and driven performance improvements in the past. Use specific examples that highlight your strategic approach and ability to mentor others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Head of Service in Egham, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Service role. Highlight your leadership experience and any relevant achievements in service management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've driven improvements and led teams in the past.
Showcase Your Data Skills: Since data-driven decision-making is key for this role, mention any experience you have with analysing trends and improving operational efficiencies. We love seeing candidates who can back up their claims with numbers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Right Now Group
✨Know Your Service Inside Out
Before the interview, dive deep into the company's service operations. Understand their current strategies, SLAs, and KPIs. This will not only show your genuine interest but also allow you to discuss how you can enhance their service delivery.
✨Showcase Your Leadership Style
Be prepared to talk about your experience in managing and mentoring teams. Share specific examples of how you've set high performance standards and fostered a culture of accountability. This is crucial for a role that requires leading a dedicated team.
✨Data-Driven Decision Making
Since the role involves using data to identify trends and improve efficiency, come equipped with examples of how you've used data in past roles. Discuss any tools or methodologies you've employed to drive service improvements and commercial growth.
✨Prepare for Client Scenarios
Anticipate questions about handling complex client issues. Think of challenging situations you've faced and how you resolved them. Highlight your ability to reinforce customer trust and maintain strong relationships, as this will be key in your new role.