At a Glance
- Tasks: Be the frontline hero, helping clients with their export and import queries.
- Company: Join a leading logistics company that values customer satisfaction.
- Benefits: Competitive pay, supportive team, and opportunities for growth.
- Other info: Dynamic work environment with plenty of chances to learn and advance.
- Why this job: Make a real difference in customers' shipping experiences every day.
- Qualifications: Experience in air cargo and strong communication skills are a plus.
The predicted salary is between 25000 - 30000 £ per year.
Right Now Group are looking for a Customer Service Export Agent to work with our client, a leading company in the logistics and freight handling sector. We are seeking a dedicated and customer-focused individual to join their team as a Customer Service Agent. As a Customer Service Export Agent, you will be the frontline representative, interacting with clients to address queries, resolve issues and ensure a seamless experience in freight operations. This role requires a proactive and detail-oriented individual who can navigate the challenges of the logistics industry while maintaining a strong focus on customer satisfaction.
Responsibilities of a Customer Service Export Agent:
- Handling customer inquiries/bookings for both export and import shipments via telephone and email.
- Checking with airlines and handling sheds that shipments have departed as planned.
- Building and maintaining solid relationships with existing and potential customers.
- Receiving and responding to quotes enquiries over telephone and email.
- Assisting Export Agent colleagues and management as and when required.
Candidate Requirements:
- Knowledge of either exports and/or imports within air cargo ideally.
- Good communication skills via telephone and email.
- Must be proactive and have the ability to think outside the box.
- Excellent time management skills.
Customer Service Export Agent employer: Right Now Group
Join a leading company in the logistics and freight handling sector, where your role as a Customer Service Export Agent will be pivotal in delivering exceptional customer experiences. With a strong emphasis on employee growth and a collaborative work culture, you will have the opportunity to develop your skills while working alongside a dedicated team in a dynamic environment. Enjoy the benefits of a supportive workplace that values innovation and proactive problem-solving, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Export Agent
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight handling sector on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Service roles and practice your responses. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you have experience with exports or imports, be ready to discuss specific examples. We love seeing how you’ve tackled challenges in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for dedicated individuals like you!
We think you need these skills to ace Customer Service Export Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and logistics. We want to see how your skills match the role of a Customer Service Export Agent, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our client’s success in the logistics sector. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role involves a lot of interaction with clients, make sure your written application reflects your communication prowess. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Right Now Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the logistics and freight handling sector. Understand the basics of export and import processes, as well as any relevant regulations. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with clients, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in resolving customer queries or issues. Remember, it's all about making that connection!
✨Demonstrate Proactivity
Think of instances where you've gone above and beyond to solve a problem or improve a process. Be ready to share these examples during your interview. Employers love candidates who can think outside the box and take initiative, especially in a fast-paced environment like logistics.
✨Build Rapport
During the interview, try to establish a good rapport with your interviewers. Smile, maintain eye contact, and engage with them. This not only makes you more memorable but also reflects the relationship-building skills that are crucial for a Customer Service Export Agent.
