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- Tasks: Coordinate export shipments and provide excellent customer service.
- Company: Join a leading Neutral Freight Forwarder in Manchester's growing airfreight export team.
- Benefits: Enjoy full training, a pension scheme, and a supportive team environment.
- Why this job: Great opportunity for career growth in logistics with international exposure.
- Qualifications: Open to trainees; just bring a positive attitude and willingness to learn.
- Other info: Full-time, permanent position with a salary of £25,000 - £27,000.
The predicted salary is between 20000 - 24000 £ per year.
Job Description
Right Now Group are recruiting for a Customer Service Agent to join the Export team of a leading Neutral Freight Forwarder at their Manchester branch.
This is a fantastic opportunity to join a growing airfreight export team, whether you're already experienced in freight forwarding or looking to take your first steps into the logistics industry.
You'll be involved in coordinating export shipments from start to finish, working with airlines, agents, and transport providers to ensure smooth and compliant operations. Full training will be provided for trainee-level candidates, with excellent development opportunities available.
Key Responsibilities – Customer Service Agent
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Handling customer and supplier calls relating to export shipments
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Making air export bookings with airlines and handling agents
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Preparing and processing Master and House Airway Bills
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Supporting the export documentation process
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Coordinating collections and ensuring timely export departures
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Liaising with third-party partners such as hauliers, warehouses, and carriers
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Assisting with job costing and data entry
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Learning how to process customs entries (training provided if required)
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Delivering excellent customer service throughout the shipment cycle
What's On Offer – Customer Service Agent
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Salary: £25,000 – £27,000 (depending on experience)
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Shift: Monday to Friday
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Hours: 09:00 – 17:30
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Additional Information: Full-time, permanent position | Airfreight Exports | Based in Manchester
Benefits – Customer Service Agent
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Open to trainees with the right attitude and willingness to learn
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Full training provided (if trainee-level)
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Company pension scheme
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On-site parking
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Supportive team environment with real development opportunities
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Exposure to international logistics and key airfreight processes
Whether you're looking to build a career in freight forwarding or bring your export knowledge to a new team, we'd love to hear from you.
All suitable candidates will be contacted within 48 hours.
Customer Service Agent employer: Right Now Group
Contact Detail:
Right Now Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the basics of air freight and export processes. Understanding key terms and procedures will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Practice your communication skills, as customer service is a vital part of this role. Being able to articulate clearly and handle queries effectively will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the logistics industry. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to opportunities within the field.
✨Tip Number 4
Show enthusiasm for learning and development. Highlight your willingness to undergo training and adapt to new challenges, as this is particularly appealing for trainee-level positions.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Agent position. Tailor your application to highlight relevant skills and experiences that align with these responsibilities.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience, particularly any customer service or logistics roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to handle customer inquiries and coordinate shipments.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are interested in the logistics industry and how your skills can contribute to the export team. Be sure to include specific examples of your customer service experience.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Right Now Group
✨Research the Company
Before your interview, take some time to learn about the company and its operations in the freight forwarding industry. Understanding their values, services, and recent developments will help you tailor your answers and show genuine interest.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or manage multiple tasks. Practising your responses can help you feel more confident during the interview.
✨Show Your Willingness to Learn
Since this role is open to trainees, emphasise your eagerness to learn and develop new skills. Share examples of how you've successfully adapted to new situations in the past, which will demonstrate your potential to grow within the company.
✨Highlight Teamwork Skills
As the role involves liaising with various partners and working within a team, be prepared to discuss your experience in collaborative environments. Provide specific examples of how you've contributed to team success in previous roles or projects.