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- Tasks: Handle export entries, monitor AOG updates, and resolve customer queries efficiently.
- Company: Join a growing Freight Forwarder near Heathrow, dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary, flexible night shifts, and a dynamic work environment.
- Why this job: Be part of a fast-paced team that values adaptability and problem-solving in air freight.
- Qualifications: Strong knowledge of air freight operations and UK HMRC regulations required.
- Other info: Work 4 on 4 off nights, with a salary range of £35,000-£40,000.
The predicted salary is between 28000 - 32000 £ per year.
Right Now Group are looking for an AOG Operator to work for our client who are an expanding Freight Forwarder based near Heathrow. To provide an efficient and proactive service to all customers, overseas and related service providers. The successful candidate will be responsible for handling export entries in line with HMRC regulations, post-flight procedures, job file invoicing, and maintaining cost control. You will also be expected to monitor urgent AOG updates, resolve customer and supplier queries efficiently, and adapt quickly to meet changing customer requirements.
Hours: 4 on 4 off (Nights), 19:00-07:00
Salary: £35,000-£40,000
Location: Feltham
Responsibilities of an Air AOG Operator:
- Monitor and action generic email boxes and respond in a timely manner.
- Arranging collection/delivery from/to vendors.
- Produce shipping documentation (MAWB's and HAWB's).
- Preparation of export/import entries in accordance with UK HMRC regulations.
- Post flights.
- Job file invoicing.
- Cost control.
- Action pending tray daily.
- Monitor live AOG updates.
- Adapt to customer requirements, look at alternative solutions.
- Ensure all queries and complaints are investigated and responded to promptly, both from external and internal customers/suppliers.
- Ensure customer invoicing is completed in a timely and accurate manner.
- Ensure all rates received are passed to the Team Leader.
Key Skills:
- Strong knowledge of air freight operations and documentation (MAWB/HAWB)
- Understanding of UK HMRC export regulations
- Excellent organisational and time management skills
- High attention to detail and accuracy
- Proactive approach to problem-solving and customer service
- Ability to adapt quickly to changing priorities and customer needs
- Experience with AOG handling and time-critical shipments
- Full 5 year reference-able history & DBS
AOG Operator Nights employer: Right Now Group
Contact Detail:
Right Now Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AOG Operator Nights
✨Tip Number 1
Familiarise yourself with air freight operations and documentation, especially MAWB and HAWB. Understanding these terms will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on UK HMRC export regulations. Being knowledgeable about these regulations will show that you are proactive and ready to handle the responsibilities of the AOG Operator position.
✨Tip Number 3
Prepare to discuss your experience with time-critical shipments and AOG handling. Have specific examples ready that showcase your problem-solving skills and ability to adapt to changing priorities.
✨Tip Number 4
Network with professionals in the freight forwarding industry. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace AOG Operator Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in air freight operations and documentation, particularly with MAWB and HAWB. Emphasise any previous roles that involved handling AOG situations or time-critical shipments.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key skills mentioned in the job description. Explain how your proactive approach to problem-solving and customer service aligns with the company's needs.
Showcase Relevant Experience: In your application, provide examples of how you've successfully managed urgent queries or adapted to changing customer requirements in past roles. This will demonstrate your ability to handle the responsibilities of the AOG Operator position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Attention to detail is crucial for this role, so make sure your application reflects that quality.
How to prepare for a job interview at Right Now Group
✨Know Your AOG Operations
Make sure you brush up on your knowledge of AOG (Aircraft on Ground) operations and air freight documentation. Be prepared to discuss specific examples from your past experience that demonstrate your understanding of MAWB and HAWB processes.
✨Familiarise Yourself with HMRC Regulations
Since the role involves handling export entries in line with HMRC regulations, it’s crucial to show that you are well-versed in these rules. Consider reviewing recent changes or updates to ensure you can speak confidently about compliance during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've successfully resolved customer or supplier queries. Highlight your proactive approach to problem-solving and how you adapt to changing priorities, as this is key for the role.
✨Showcase Your Organisational Skills
Given the fast-paced nature of the job, emphasise your organisational and time management skills. Be ready to discuss how you prioritise tasks and manage multiple responsibilities effectively, especially during night shifts.
