At a Glance
- Tasks: Handle customer enquiries via phone, email, and chat while processing orders and resolving complaints.
- Company: Join a prestigious client based in Dartford, known for its established reputation.
- Benefits: Enjoy a hybrid work pattern with two days in the office and a competitive salary of £30,000.
- Other info: Full-time position with a 37.5 hour work week, Monday to Friday.
- Why this job: This role offers scope for progression in a varied and interesting environment.
- Qualifications: Requires 1-2 years in customer service and proficiency in Microsoft Office Suite.
The predicted salary is between 25000 - 28000 £ per year.
Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward-thinking Customer Service Coordinator French Speaking. This is a full-time, permanent and hybrid position working for a very well-established company. Very interesting and varied role with a scope for progression.
Salary: £30,000
Work pattern: Mon-Fri, hybrid (two days at office, three days from home), 37.5 hours per week.
The role: A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience.
Work Experience:
- Essential proficiency in Microsoft Office Suite - Word, Excel, Outlook
- Minimum of 1-2 years of experience in an administrative customer service role
- Familiarity with customer service order processing ERP system
- Customer complaints handling process
- Ability to work independently and as part of a large team
- Support customers' enquiries through multiple communication channels including phone, email, and chat
- Follow-up of enquiries for general questions with other internal departments
- Facilitating customers issues resolution, including progressing customer complaints to completion
- Enter and process orders including calculating transit time and freight
- Proactively communicate with customers to inform them of at-risk orders
- Maintain accurate customer database and information on profiles
- Responsible for customer quotations for new business
Customer Service Coordinator French Speaking in Kent employer: Right Match Recruitment Group
Join a leading care company in Birmingham that prioritises employee growth and well-being, offering a supportive work culture where your leadership skills can truly shine. With benefits like 28 days of holiday, a flexible holiday purchase scheme, and continuous learning opportunities, this role as a Registered Manager not only promises a rewarding career but also a chance to make a meaningful impact in the lives of those with mental health and learning disabilities.
Contact Details:
Right Match Recruitment Group Recruitment Team
