Third Party Technical Account Manager in Rainham

Premier Recruitment Group is working in partnership with a well-established and international organisation in Rainham, Essex to recruit a Third Party Technical Account Manager to join their team. This is an exciting, full-time and permanent role.

Salary: £45,000-£55,000.00 per annum

Work Pattern: Standard Office Hours; 37.5 per week, but needs to be flexible when required

Overall purpose of job: Act as the primary Technical contact for our Third Party Manufacturers. Ensure compliance to food safety, legal requirements and quality standards by ensuring successful management of specifications, quality issues and suppliers, and supporting internal compliance processes.

Primary Responsibilities:

• To maintain and improve company's Health and Safety, Food Safety and Quality standards, and the requirements of any accreditation (ie. BRCGS, FEMAS, etc.), legislative, and customer requirements.
• To work in compliance with company's Quality Policy and support the company's Health & Safety and Food Safety & Quality Culture.
• To operate in line with the requirements detailed within the company's policies and practices detailed within the company's Food Safety & Quality Management System (FSQMS).

Communication:

• Be a champion for food safety & quality throughout the business and with external parties.
• Act as the first point of contact, internally and externally, for Technical queries, issues, and incidents relating to Third Party Manufacturing (3PM).
• Work closely with other roles supporting 3PM ensuring a cohesive and consistent approach.

Innovation & Process Development:

• Support the development of new products, from concept through to launch, alongside internal and 3PM teams.
• Act as a process expert (or SME) in RTH processing & manufacturing to support upscaling and facility transfer; ability to interpret capabilities from kitchen to factory, and between manufacturing sites.
• Manage and complete regular benchmarking sessions to maintain product standards post-launch with clear corrective action planning as required.
• Conduct external audits of scoped and approved 3PM sites and provide support for technical visits where appropriate to uphold the Tilda Brand Standards.
• Manage and maintain the approval of 3PM produced products, including Food Safety processes, and any other requirements.

Compliance:

• Manage, record and monitor consumer/customer complaints from 3PM.
• Facilitate investigation, closure and trending, supporting the Consumer Care team.
• Support the artwork process for 3PM SKU's, including artwork review, pack copy creation and resolving/responding to legislative queries.
• Manage and maintain all supporting documentation relating to manufacturers including Facility and Processing documents, Raw Materials, Packaging and Finished Products.
• Manage and maintain branded format finished product specifications for relevant 3PM products.

Commercial Awareness:

• Supporting the sales team by completing data sheets and other information enquiries.
• Work with internal teams to manage cost risks and identify opportunities to improve value.
• Maintain an understanding of how technical decisions affect cost, pricing, and overall commercials.
• Alongside internal stakeholders, support assessment of the cost impact of customer requests or product changes to ensure solutions stay commercially viable.

Additional Responsibilities:

• Support monthly trending of identified KPI's for 3PM.
• Participate in internal, external and third-party audits as required.
• Liaise with internal and external stakeholders as required.
• Support the business' Food Safety & Quality Culture plan.
• Support continuous improvement programs, and other quality and/or Food Safety projects.
• Support for Technical Department and/or other business functions as and when required.
• Undertake any other duties, as considered by the business to be within scope of role.

Qualifications/Experience required:

• Bachelor's degree in food science or other related field.
• Minimum of 3 years' experience within a similar role and product field.
• HACCP level 3.
• Understanding & awareness of international food safety regulations and legislation, BRCGS Requirements, and best practices.
• Proficient in Microsoft Office and other computer-based skills.
• Lead Auditor Trained and/or strong, demonstrable auditing experience.
• Experience of Thermal Processing activities.

Desirables:

• Experience within multiple product categories (eg. sauces, complete meals, RTH offerings etc.).
• Awareness of International Food Safety regulation/ legislation/ standards.
• Food Safety Level 3.

If you are interested please apply or contact Tom Kurczab at Right Match Recruitment Group.