At a Glance
- Tasks: Provide exceptional customer service and support in a dynamic, hybrid work environment.
- Company: Join a prestigious company in Dartford with a strong reputation.
- Benefits: Competitive salary of £30,000, hybrid working, and opportunities for progression.
- Other info: Enjoy a collaborative team culture and flexible work arrangements.
- Why this job: Be the frontline hero, making a real difference in customer experiences.
- Qualifications: Fluent in French and English, with 1-2 years in customer service.
Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward-thinking Customer Service Coordinator French Speaking. This is a full-time, permanent and hybrid position working for a well-established company. Very interesting and varied role with a scope for progression.
Salary: £30,000
Work pattern: Mon-Fri, hybrid (two days at office, 3 days from home), 37.5 hours per week.
The role: A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience.
Work Experience:
- Proficiency in Microsoft Office Suite - Word, Excel, Outlook
- Minimum of 1-2 years of experience in an administrative customer service role.
- Familiarity with customer service order processing ERP system
- Customer complaints handling process
- Ability to work independently and as part of a large team
- Support customers' enquiries through multiple communication channels including phone, email, and chat.
- Follow-up of enquiries for general questions with other internal departments.
- Facilitating customers issues resolution, including progressing customer complaints to completion.
- Enter and process orders including calculating transit time and freight.
- Proactively communicate with customers to inform them of at-risk orders.
- Maintain accurate customer database and information on profiles.
- Responsible for customer quotations for new business & follow-up on open quotes.
- Maintain price lists and send them to customers when requested.
Job Related Skills:
- Fluent English - written and verbal
- Fluent in French - written and verbal
- Professional phone and email etiquette
- Ability to operate effectively in a fast-paced dynamic environment
- Works well under pressure, while multitasking
- Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently
- Ability to listen actively and respond effectively to customer queries.
- Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs
- Adaptable approach to handling unexpected heavy workload with a positive mindset
- Meticulous attention to detail to ensure accurate data entry
- Office base - 2 days a week (Tuesday Team Day)
- Willing to adjust and be versatile, to meet business objectives
If you are interested please kindly apply directly or contact Tom Kurczab at Right Match Recruitment Group.
Customer Service Coordinator French Speaking in Dartford employer: Right Match Recruitment Group Limited
Join a prestigious and well-established company in Dartford as a Customer Service Coordinator, where you will thrive in a supportive and dynamic work culture that values employee growth and development. With a hybrid working model, competitive salary, and opportunities for progression, this role offers a meaningful career path while allowing you to balance your professional and personal life. Experience the satisfaction of providing exceptional service in a collaborative environment that encourages innovation and teamwork.
Contact Detail:
Right Match Recruitment Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator French Speaking in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role, especially if you speak French. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. Practice answering common questions, but also be ready to showcase your language skills and customer service expertise.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service Coordinator French Speaking in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in customer service, especially any roles where you've used your French skills. We want to see how you can bring your unique flair to our team!
Showcase Your Skills:In your cover letter, don’t just list your skills—show us how you've used them! Talk about specific situations where you’ve handled customer complaints or processed orders. This helps us see you in action and understand how you'd fit into our dynamic environment.
Be Professional Yet Personable:When writing your application, keep it professional but let your personality shine through! We love enthusiastic and empathetic candidates, so don’t be afraid to show us who you are while maintaining a polished tone.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at Right Match Recruitment Group Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those that relate to handling complaints and providing exceptional service. Be ready to share examples from your past experiences where you demonstrated empathy and professionalism.
✨Show Off Your Language Skills
Since this role requires fluency in both English and French, be prepared to switch between the two languages during the interview. Practise common customer service scenarios in both languages to showcase your proficiency and confidence.
✨Familiarise Yourself with the Tools
Make sure you’re comfortable with Microsoft Office Suite and any ERP systems mentioned in the job description. If you have experience with specific tools, be ready to discuss how you used them to improve customer interactions or streamline processes.
✨Demonstrate Your Adaptability
The role involves working in a fast-paced environment, so think of examples that highlight your ability to multitask and handle unexpected challenges. Share stories that illustrate your positive mindset and how you’ve successfully managed heavy workloads in the past.
