Location: The White Barn - Farnham
Hours per week: 37.5
Competitive salary: 25k - 26.5k DOE
Join an Outstanding-rated service and
Award-Winning Team
About us
Right at Home GF provides high-quality homecare to older people, people living with dementia and other vulnerable adults in our communities. We are recruiting a Trainee Care Coordinator for our Guildford office to help deliver outstanding local care.
Use your communication and organisational skills to support Care Assistants in delivering reliable care. We seek a friendly, flexible and detail-oriented team member.
Main Duties & Responsibilities
- Work with the Deputy Care Manager to maintain smooth Client/Carer communication
- Schedule care efficiently, allowing adequate care and travel time
- Answer calls professionally and record enquiries accurately
- Share and record changes to Client or Carer needs and availability
- Log complaints, feedback and enquiries using the correct procedure
- Maintain clear communication and positive working relationships with Care Assistants
- Record new Care Assistants and Clients on the system promptly
- Report weekly on recruitment needs, rota gaps, risks, availability and concerns
- Match suitable Care Assistants to each package
- Prepare weekly rosters and issue rotas promptly
- Record holidays, sickness and absences accurately
- Plan and record cover for holidays, training and planned absence
- Maintain accurate communication, Client and Care Assistant records
- Report weekly travel and wait-time KPIs
- Join the on-call rota
Person Specification
Qualifications & Experience
- Previous Domiciliary Care experience - Essential
- Scheduling, HR or recording system experience - Desirable
- Health and Social Care or relevant qualification - Desirable
- Customer service experience - Desirable
- UK driving licence, daily car use and Class 1 business insurance
Abilities, Skills & Behaviours
- Commitment to making a difference and supporting business growth
- Excellent customer service, communication and interpersonal skills
- Good computer and MS Office skills, including reporting
- Self-motivated and flexible, including participation in out-of-hours on-call
- Highly organised, with strong planning, prioritisation and attention to detail
- Ability to build effective professional relationships
- Strong administration and workload-management skills
This post is subject to an Enhanced CRB check and satisfactory references.
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Trainee Care Coordinator - Guildford employer: Right at Home UK
Right at Home UK is an exceptional employer that prioritises the well-being of both its clients and employees. With a strong focus on training and development, we offer flexible shifts that allow for a healthy work-life balance in the beautiful Camberley area. Our supportive work culture fosters camaraderie and respect, making it a rewarding place to grow your career in home care.
