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- Tasks: Support the Registered Manager in ensuring quality care services and compliance.
- Company: Compassionate care provider dedicated to making a difference in people's lives.
- Benefits: Competitive salary, full-time hours, and opportunities for career advancement.
- Other info: Immediate start available; dynamic role with excellent growth potential.
- Why this job: Join a supportive team and make a real impact in the community.
- Qualifications: Experience in care management and strong organisational skills.
The predicted salary is between 29000 - 29000 £ per year.
We are seeking a highly organised, compassionate, and experienced individual to join our team as an Office-Based Deputy Care Manager. This pivotal role supports the Registered Manager (RM) by ensuring the smooth, compliant, and quality-driven operation of all care services from our office. The successful candidate will be instrumental in managing administrative care systems, auditing compliance, coordinating client activities, and maintaining excellent communication with our care team and clients.
Key Responsibilities
- Compliance and Auditing
- Manage and monitor the 'Com Log' (Communication Log), ensuring all entries are accurate, timely, and actioned appropriately.
- Conduct regular Medication Administration Record (MAR) audits to ensure compliance and safety standards are met.
- Monitor and track Advance Care Plans (ACPs), ensuring they are current and accurately reflect client wishes.
- Liaise with third parties, e.g., GP DNs.
- Action and follow up on all concerns raised in the internal ACP system, and elevate complex issues to the RM.
- Audit carer files, flag any missing items to RM.
- Documentation and Administration
- Update and maintain client medication records across all internal systems.
- Regularly review, update, and audit client care plans to ensure they are person‑centred and reflect current needs.
- Assist in creating and updating end‑of‑life care booklets and resources.
- Write up case studies.
- Team Communication and Engagement
- Manage the "Blink" communication platform, utilising it to message carers, share key updates, and manage team communication during the absence of the RM.
- Monitor Blink group chats to ensure professional standards and address immediate concerns.
- Maintain regular, proactive contact with carers to offer support, gather feedback, and ensure quality service delivery; book and manage supervisions, action supervisions, keep PP up to date with events, ensuring all is recorded and closed in time.
- Manage face‑to‑face workshops and training, follow up on missed training and act as needed.
- Monitor carers' hours and ensure fairness; report any RM carer low or over their hours.
- Help document and celebrate "Magic Moments" shared by carers and clients.
- Client Experience and Community Engagement
- Assist in organising and coordinating client and carer community activities, such as regular tea parties.
- Create a KPI for word‑of‑mouth enquiries.
- Complete initial and ongoing client assessments as required, including client reviews per the ACP report.
- Operational Management
- Manage day‑to‑day operational issues, resolving them efficiently and escalating unresolved matters to the RM; conduct an investigatory meeting with the other DCM, then escalated to RM if needed.
- Contribute to the on‑call rota, participating in the out‑of‑hours on‑call service approximately once a month.
If you’re a motivated care professional ready to take the next step in your career, apply today for this Deputy Care Manager job in Farnham.
Deputy Care Manager - Farnham in Surrey employer: Right at Home UK
Contact Detail:
Right at Home UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Care Manager - Farnham in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for a Deputy Care Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to compliance and client care. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed care systems or improved communication within a team. This will demonstrate your capability to handle the responsibilities of a Deputy Care Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Deputy Care Manager - Farnham in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deputy Care Manager role. Highlight your experience in compliance, auditing, and team communication, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for care management and how you can contribute to our team. Be sure to mention specific experiences that relate to the responsibilities outlined in the job description.
Showcase Your Organisational Skills: As a Deputy Care Manager, being organised is crucial. In your application, give examples of how you've successfully managed administrative tasks or led projects in the past. We love to see candidates who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Right at Home UK
✨Know Your Compliance Stuff
Make sure you brush up on compliance and auditing processes relevant to care management. Be ready to discuss how you've handled documentation and audits in the past, as this role heavily relies on maintaining accurate records and ensuring safety standards.
✨Showcase Your Communication Skills
Since this position involves a lot of team communication and client engagement, prepare examples that highlight your ability to manage communication platforms and maintain professional standards. Think about times when you’ve successfully resolved issues or improved team dynamics.
✨Demonstrate Compassion and Organisation
This role requires a compassionate approach to care. Be prepared to share experiences where you’ve shown empathy towards clients or colleagues. Also, highlight your organisational skills by discussing how you manage multiple tasks and ensure everything runs smoothly.
✨Engage with Community Activities
Familiarise yourself with community engagement strategies, as this role involves coordinating activities for clients and carers. Bring ideas to the table about how you could enhance client experiences and foster a sense of community within the care environment.