Head of Operations

Head of Operations – Right at Home

Guildford, Camberley, Bordon, Twickenham

Location: Based at our Farnham office, with regular travel to our other local offices

Are you a compassionate and driven leader seeking to make a meaningful impact in your community? As the top performing business in the Right at Home franchise network, we provide high-quality, person-centred homecare services from four offices (Farnham, Bordon, Camberley and Sunbury-upon-Thames). Our mission is to enhance the quality of life for our Clients by offering care with trust, quality, compassion, and respect.

About the Role:

As our Head of Operations, you will join our Leadership Team and play a pivotal role in ensuring the smooth delivery of our services. You\’ll lead and support our dedicated team of approximately 100 CareGivers, overseeing operations to maintain our Outstanding CQC rating and uphold our commitment to exceptional care.

Key Responsibilities:

• Operational Excellence: Manage day-to-day operations across multiple offices, ensuring efficient and effective service delivery.
• Team Leadership: Inspire and develop a high-performing team, fostering a culture of continuous improvement and professional growth.
• Compliance & Quality Assurance: Maintain compliance with CQC standards, acting as the Nominated Individual, and ensure the highest quality of care.
• Strategic Growth: Contribute to the strategic direction of the business, identifying opportunities for expansion and service enhancement.
• Client Satisfaction: Ensure Client needs are met with compassion and professionalism, maintaining our reputation for excellence.

What We Offer:

• Competitive Salary: £40,000–£50,000 per annum, plus a discretionary bonus.
• Supportive Environment: A friendly and professional team committed to making a difference.
• Professional Development: Opportunities for ongoing training and career progression, with the potential to become a Company Director.
• Employee Benefits: Access to our Employee Assistance Programme, Private Healthcare, Pension and regular team events.
• Meaningful Work: The chance to lead a team that truly cares, making a positive impact in people\’s lives daily.

About You:

• Experienced Leader: Proven experience in a senior operational role, ideally within the care sector or a service-based industry.
• Compliance Knowledge: Familiarity with CQC regulations and a track record of maintaining high-quality standards.
• People-Centric: Strong interpersonal skills with the ability to motivate and support a diverse team.
• Strategic Thinker: Ability to contribute to business growth and adapt to changing needs.
• Values-Driven: Alignment with our core values of trust, quality, compassion, and respect.

Join Us: If you\’re ready to take on a rewarding leadership role in a company that values integrity and compassion, we\’d love to hear from you. Apply today to become a part of the Right at Home family.

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