At a Glance
- Tasks: Lead client care from initial enquiry to ongoing support, ensuring a smooth journey.
- Company: Join a family-run care provider with an Outstanding CQC rating and a supportive culture.
- Benefits: Enjoy competitive pay, training opportunities, birthday recognition, and discounts through the Blue Light Card.
- Other info: Great opportunity for career growth, with potential to step into managerial roles.
- Why this job: Make a real difference in your community while developing your career in care.
- Qualifications: Experience in client-facing roles and a passion for person-centred care are essential.
The predicted salary is between 24300 - 29700 £ per year.
The
Client Care Lead is responsible for managing the client journey from initial enquiry through onboarding and ongoing support, ensuring services are delivered in a safe, effective, caring, responsive, and well-led manner.
Right at Home Solent & Southampton is a family run established care provider, with a CQC Outstanding Rating. We are known for developing our team in an honest and open workplace culture.
Work Buzz Employer of the Year
2024, 2025, 2026!
- Great training and development opportunities
- Birthday Recognition
- Team Events
- Blue Light Card - discounts of 100's of companies as a health care worker.
- Make an impact on your community, and make a real difference everyday.
- Opportunity to study for further qualifications (funded).
- A stepping stone to a Managerial role.
Reporting to the Registered Care Manager, the role acts as a central point of accountability for client experience, supporting sustainable growth through timely responsiveness, strong relationships, and high-quality, person-centred care.
By understanding client needs and adapting services as those needs change, the Client Lead helps ensure continuity of care, positive outcomes, and long-term trust within the community.
Key Responsibilities
- New Client Enquiries, Assessments & Onboarding (Safe, Responsive & Well-Led)
- Act as the first point of contact for new client enquiries, responding promptly, professionally, and with compassion
- Gather relevant information to understand needs, circumstances, and urgency of support required
- Coordinate and book initial assessments within a 72-hour timeframe to ensure responsiveness to supporting the new client and their family.
- Work closely with care coordinators and recruitment around capacity planning to ensure client demand is met with carer capacity
- Lead the onboarding of new clients, ensuring a smooth, reassuring, and well-managed transition into services
- Ensure all assessments, documentation, consents, and care information are completed accurately and in a timely manner
- Take a proactive approach with the welfare of clients, liaising with other healthcare professionals to ensure a joined-up circle of care for the client.
- Client Relationship, Retention & Advocacy (Caring & Person-Centred)
- Build and maintain strong, trusted relationships with clients and families
- Act as a consistent and accessible point of contact throughout the client journey
- Maintain regular communication through service reviews, quality assessments and feedback from carers to understand the client experience, and that their needs are being met.
- Advocate for clients, ensuring their wishes, preferences, dignity, and best interests are central to all decisions
- Take a proactive approach to client retention through attentive, responsive, and high-quality relationship management
- Ongoing Review, Responsiveness & Growth (Responsive & Effective)
- Proactively monitor for indicators of changing need, risk, or opportunity to improve outcomes through weekly review of MARs and Client records
- Initiate timely QAs and service reviews of care arrangements to ensure services remain appropriate and person-centred
- Work collaboratively with coordinators and care teams to adapt care packages as client needs evolve
- Support sustainable growth by ensuring services flex in response to need rather than reaching crisis point
- In advance of domiciliary care no longer fully meet a client’s needs, provide clear, professional guidance to clients and families around the Live in Care service, where this would better support safety, wellbeing, and independence and peace of mind for the family, as an alternative to residential care.
- Support clients and families to understand how live-in care can enable the client to remain living at home, in line with their wishes
- Ensure transitions between care models are well planned, clearly communicated, and carried out with dignity and reassurance
- Quality, Safety & Compliance (Safe, Effective & Well-Led)
- Monitor the quality of services experienced by clients, identifying risks, themes, and opportunities for improvement
- Work closely with the Carer Experience Team, to ensure that carer competencies are at the level required to deliver a quality service.
- Organise Client Meetings (in partnership with the Carer Experience Team) with care teams supporting a particular client, to ensure that care delivery is meeting the Client’s needs and our standards, and to share best practice.
- Support adherence to relevant legislation, regulatory standards, and internal governance processes
- Respond to concerns, complaints, or incidents in line with policy, escalating appropriately to the Client Care Manager where required
- Play a key support role to the Leadership Team with Head office audits and CQC inspections.
- Ensure learning from feedback, complaints, and incidents is shared and embedded into continuous improvement.
- Collaboration, Systems & Professional Practice (Well-Led)
- Work in close partnership with care coordinators, the carer experience team, recruitment and leadership
- Ensure accurate, timely, and confidential record-keeping in line with data protection requirements
- Share insight from enquiries, assessments, and client feedback to inform service development and capacity planning
- Role-model professional, ethical, and values-led behaviour at all times
- Contribute to a positive, inclusive workplace culture that reflects organisational values of care, integrity, and belonging
Skills & Experience
Essential
- Experience in a client-facing or coordination role within a regulated care, health, or community service environment
- Strong understanding of person-centred care and safeguarding responsibilities
- Proactive and responsive approach handling new enquiries, assessments, as well as sensitive conversations with clients and families
- Ability to work within policies, procedures, and regulatory frameworks
- Excellent interpersonal, organisational, and communication skills
- Ability to identify risk, exercise sound judgement, and escalating appropriately
Desirable
- Familiarity with regulatory inspection frameworks (e. g. CQC or equivalent)
- Experience working with domiciliary and/or live-in care services
- Experience supporting care reviews, service growth, or quality improvement
- Level 2 or above NVQ in Health & Social Care or Equivalent Qualifications
- Values & Behaviours
- Acts with integrity, compassion, and professionalism
- Demonstrates responsiveness, reliability, and accountability
- Places quality, client wellbeing, dignity, and safety at the heart of decision-making
- Works collaboratively and respectfully with colleagues and partners
- Committed to learning, improvement, and consistent excellence
- Measures of Success
- New client enquiries are handled promptly and professionally to ensure new clients are coming on board in line with targets
- Assessments and onboarding processes are smooth, timely, and well-coordinated
- High levels of client retention through proactive review and responsiveness
- Care packages adapt effectively as needs change, supporting growth and continuity
- Positive feedback from clients, families, and regulators
- Strong contribution to a safe, caring, responsive, and well-led service
- #J-18808-Ljbffr
Client Care Lead - Home Care in Gosport employer: Right at Home UK
As a Weekend Care Assistant, you will join a compassionate team dedicated to providing high-quality care in the Guildford, Farnham, and surrounding areas. We offer competitive pay, flexible shift patterns, and a supportive work culture that prioritises employee wellbeing and development. With opportunities for career progression and comprehensive training, this role is perfect for those looking to make a meaningful impact in their community while enjoying a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Lead - Home Care in Gosport
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Right at Home UK!
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We think you need these skills to ace Client Care Lead - Home Care in Gosport
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Right at Home UK. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Right at Home UK and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Right at Home UK. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Right at Home UK's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Right at Home UK
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Right at Home UK.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Right at Home UK will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Right at Home UK and how you would contribute to adapting HR strategies.
