Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a dedicated team to deliver outstanding home care services.
- Company: Join Right at Home, a top-rated home care provider in the UK.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in health/social care management and a Level 5 Diploma or equivalent.
- Other info: Dynamic role with a focus on personalisation and innovative service development.
The predicted salary is between 28000 - 32000 £ per year.
Right at Home Enfield – Care Operations Manager
Location: Enfield, North London
Salary: £28,000 to £32,000 DOE
Hours per week: 40 hours
Right at Home Enfield are a CQC ‘Outstanding’ rated home care provider, which offers premium quality home care to adults with physical and learning disabilities as well as the Elderly. We have built up a first-class reputation world-wide and are recognised as one of the top industry leaders in the UK. We are actively recruiting a Care Operations Manager for our growing Office in Enfield.
Here at Right at Home our people are such an important asset, so it’s important that the ideal candidate will have demonstrated the essential competencies required to lead which include the ability to motivate, inspire, performance manage, make decisions, have excellent communication skills, plan and organise, show commercial awareness, results orientation and of course teamwork.
Main Duties & Responsibilities (includes but not limited to)
- To support the Director and undertake duties as per the needs of the business in accordance with the
- policies and procedures of Right at Home
- To provide leadership across the business along with the support of the Director – including ongoing
- support for the management team and the care team
- To assist with the development and delivery of high-quality services achieved through the involvement
- of clients, carers and other stakeholders/referral sources
- To establish, in conjunction with the Franchisor, and monitor clear performance targets, both
- quantitative and qualitative to scale the business across multiple client groups
- To effectively manage and develop different areas of the operational team to ensure the delivery of the
- quality and compliance whilst meeting business financial objectives
- To be responsible for the management and positive development of a range of strategic and
- operational relationships external to the company, working with other agencies and stakeholders
- To ensure that all members of the Central Operations Management Team have credible and challenging
- Personal Development Plans and to oversee their delivery
- To explore health and assistive technology to identify new service development opportunities, to
- enhance service provision and improve the business offering
- To raise the profile and reputation of the organisation by continuously reviewing client and staff feedback
- and related statistics and communicating results effectively to operational staff
- To maintain an evidence-based culture, which is person centred, commands the confidence of
- commissioners and customers, and promotes multi-disciplinary and cross organisational working
- To support the Franchisee with financial management and planning, managing budgets including
- provision of accurate costings, monitoring and analysis of expenditure, reporting and reforecasting
- To assist the Director with project management tasks in line with business needs and lead the
- implementation of new systems and processes within the business
Person Specification
- Qualifications & Experience
- You must be able to demonstrate significant experience of working in the heath/social care sector at
- middle management level or upwards
- Have a thorough understanding of \”Personalisation\” and implementing a \”personalised\” approach within
- a care & support environment that is relationship led
- You must hold a QCF Level 5 Diploma in Leadership in Health and Social Care or equivalent qualification
- or be working towards it. A Level 7 would be a bonus!
- You must possess excellent communication and relationship building skills, be highly motivated with a
- passion to inspire others and a problem solver
- Experience of project management, implementing new systems, developing business plans, policies and
- operating procedures with a need to work towards tight deadlines
Abilities, Skills & Behaviours
- Strong leadership and coaching abilities clearly demonstrated in a heath/social care or related role
- Punctual, reliable and a highly flexible approach to working patterns and needs of the business
- Excellent stakeholder relationship management and customer relationship skills
- Caring and empathetic approach to client group
- Have good judgement and decision-making skills
- Excellent stakeholder relationship management skills
- Good understanding of CQC regulations and compliance
#J-18808-Ljbffr
Care Operations Manager employer: Right at Home UK
Contact Detail:
Right at Home UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Care Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Right at Home and understanding their values and mission. Tailor your answers to show how your experience aligns with their commitment to high-quality care and leadership in the industry.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've motivated teams, managed performance, and implemented successful projects in previous roles. This will demonstrate that you're the right fit for the Care Operations Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Right at Home team.
We think you need these skills to ace Care Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Operations Manager role. Highlight your experience in health and social care, especially any leadership roles you've had. We want to see how your skills match what we're looking for!
Showcase Your Passion: Let your enthusiasm for the care sector shine through! Share specific examples of how you've motivated and inspired teams in the past. We love candidates who are genuinely passionate about making a difference in people's lives.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Right at Home Enfield!
How to prepare for a job interview at Right at Home UK
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Right at Home's values and services. Familiarise yourself with their CQC rating and what it means for the quality of care they provide. This will show your genuine interest in the role and help you connect your experience to their mission.
✨Showcase Your Leadership Skills
As a Care Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or managed performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Be Ready to Discuss Personalisation
Since personalisation is key in this role, be prepared to discuss how you've implemented personalised care approaches in your previous positions. Think about specific strategies you've used to build relationships with clients and how these have improved service delivery.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm and understanding of the role. Inquire about the challenges the team currently faces or how they measure success in client satisfaction. This not only shows your interest but also helps you gauge if the company is the right fit for you.
