At a Glance
- Tasks: Support Franchise Owners in delivering outstanding care and compliance across the UK.
- Company: Right at Home, a leading homecare provider dedicated to quality care.
- Benefits: Competitive salary, car allowance, travel expenses, and generous holiday.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Make a real difference in social care while advancing your career.
- Qualifications: Experience in social care compliance and a QCF Level 5 qualification.
The predicted salary is between 45000 - 45000 £ per year.
Are you a passionate social care professional ready to take the next step in your career? Eager to apply your expertise in health and social care compliance to drive excellence? Looking for a role with an employer who truly values quality and makes a difference?
Right at Home is an industry leading, nationwide, homecare provider specialising in delivering the highest quality care and support to Clients within their own home.
We have an exciting opportunity for an outstanding Quality and Compliance Manager who, working closely with the Head of Quality and Compliance, would have a very diverse role in supporting our Franchise Owners and Registered Managers in delivering the best care and support and achieving Outstanding care.
Location
Whilst this is a national role and a significant amount of travel is required the ideal candidate will be based within the Midlands region as, as much as possible, offices in your portfolio will be in this region.
What do we offer?
- Salary of £45,000 + OTE
- Up to £5,000 car allowance
- Travel expenses
- Hotel business booking card
- Pension
- Salary sacrifice EV vehicle scheme
- 24 days holiday + bank holidays
Your duties and responsibilities
- Support Franchise Owners in screening and selection of high-quality Registered Managers.
- Stay updated on care sector and CQC/ CIW changes, keeping Franchisees informed on best practices for achieving 'Outstanding'/ 'Excellent' ratings.
- Review, update, and manage key documentation, policies, and procedures.
- Conduct on-site and remote compliance audits to ensure all offices meet at least a "Good" CQC/ CIW rating.
- Guide new Franchisees and Registered Managers through office setup and CQC/ CIW registration.
- Develop and deliver top-tier Quality and Compliance training for Franchisees, Registered Managers, and care staff.
- Organise Registered Manager Forums to provide training updates, legislative changes, and networking opportunities.
- Continuously refine processes to enhance service quality for Clients.
- Support senior management and collaborate with the Head of Quality and Compliance on quality assurance improvements.
- Provide daily quality assurance and compliance support across the group.
Qualifications & Experience
- In-depth experience and knowledge of the social care industry, with evidence of how you have met the highest standards with CQC and CIW and implemented into multiple businesses.
- QCF Level 5 qualification in health & social care or similar
Abilities, Skills & Behaviours
- Open-minded, adaptable with exceptional communication and interpersonal skills.
- Must be professional, approachable, and an active listener.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is essential.
- Requires travel across the UK for site visits; a valid UK driving licence is necessary.
- Must be highly organised with strong planning, prioritisation, and attention to detail.
- Able to act as a "critical friend," providing constructive feedback while supporting performance improvement.
Locations West Midlands
#J-18808-LjbffrQuality & Compliance Manager in Birmingham employer: Right at Home UK
As a Weekend Care Assistant, you will join a compassionate team dedicated to providing high-quality care in the Guildford, Farnham, and surrounding areas. We offer competitive pay, flexible shift patterns, and a supportive work culture that prioritises employee wellbeing and development. With opportunities for career progression and comprehensive training, this role is perfect for those looking to make a meaningful impact in their community while enjoying a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Compliance Manager in Birmingham
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Right at Home UK.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Right at Home UK!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Right at Home UK, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Right at Home UK or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Quality & Compliance Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Right at Home UK:Before hitting send, make sure to tailor your application specifically to Right at Home UK! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Right at Home UK
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
