At a Glance
- Tasks: Support Care Assistants and ensure smooth communication for high-quality care delivery.
- Company: Join an Outstanding rated service with an Award Winning Team in homecare.
- Benefits: Competitive salary, flexible hours, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a caring community and help vulnerable adults live better lives.
- Qualifications: Previous care experience and strong communication skills are essential.
The predicted salary is between 25000 - 26500 £ per year.
Location: The White Barn - Farnham
Hours per week: 37.5
Competitive salary: 25k - 26.5k DOE
Be part of an Outstanding rated service and an Award Winning Team
About us
Right at Home GF provides premium quality homecare to older people, those living with dementia and other vulnerable adults in our local communities. Recognised as a progressive, high-quality leader in health and social care, we are delighted to be recruiting a Trainee Care Coordinator for our Guildford team office to help us deliver outstanding care across our local community.
In this role, you’ll use your excellent communication and organisational skills to support our fantastic team of Care Assistants in delivering high-quality, reliable care to our valued Clients. We’re looking for someone friendly, flexible and detail-oriented who will help us continue providing excellent, dependable care.
Main Duties & Responsibilities
- Work closely with the Deputy Care Manager to help keep day-to-day Client/Carer communication running smoothly
- Help ensure scheduling is carried out efficiently, giving Care Assistants enough allocated care time with each Client and allowing for travel time
- Answer the telephone promptly and professionally, helping with enquiries and queries
- Record enquiries promptly and accurately, including all the relevant details
- Make sure changes to Client or Carer needs and availability are shared quickly and clearly with everyone who needs to know, and recorded in the appropriate places
- Log complaints, Care Assistant feedback and enquiries promptly and accurately using the correct procedure
- Support Care Assistants by keeping communication clear and consistent and building strong, positive working relationships
- Record all new Care Assistants and Clients on the system as soon as their details are received
- Report weekly to the Registered Manager and Line Manager on recruitment needs, rota gaps, risks, Care Assistant availability and any concerns
- Identify and match the most suitable Care Assistants for each package
- Prepare consistent weekly rosters and provide Care Assistants and Clients with their rotas in good time
- Monitor and record Care Assistant holidays, sickness and absences accurately
- Plan cover for holidays, training and planned absence, ensuring everything is accurately recorded and reported using the correct procedure
- Keep accurate records on the system of all communications, Client files and Care Assistant files
- Help ensure rostering complies with travel and wait times by reporting these KPIs weekly to your line manager
- Take part in the on-call rota
Person Specification
Qualifications & Experience
- Previous Domiciliary Care experience - Essential
- Experience using a scheduling/HR/recording system – Desirable
- Relevant qualification, such as Health and Social Care – Desirable
- Experience in a customer service setting - Desirable
- UK driving licence, daily use of a car and Class 1 business insurance
Abilities, Skills & Behaviours
- A genuine desire to make a real difference and help our well-established business continue to grow
- Excellent customer service, communication and interpersonal skills
- Good computer skills, including confident use of MS Office, the ability to produce reports and good knowledge of computer systems
- Self-motivated and flexible, with a willingness to take part in an on-call system outside office hours
- Highly organised, with excellent planning and prioritising skills and close attention to detail
- Ability to build and maintain effective, professional working relationships
- Strong administration skills and the ability to manage multiple workloads
This post is subject to an Enhanced CRB check and satisfactory references.
Trainee Care Coordinator - Guildford in Farnham employer: Right at Home GF
As a Driving Care Assistant with us, you'll be part of a compassionate team dedicated to making a real difference in the community. We offer competitive pay rates, flexible shifts, and opportunities for career progression, all while fostering a supportive work culture that values respect, trust, compassion, and quality. Join us in providing essential care to clients in Weybridge, Sunbury, Twickenham, Richmond, and Hampton, and enjoy the benefits of paid training, travel allowances, and the chance to work on your own terms.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Care Coordinator - Guildford in Farnham
✨Tip Number 1: Dive into Volunteer Opportunities
Getting involved in volunteer work at local healthcare facilities can give you a foot in the door and real-world experience. It also shows recruiters that you're passionate about patient care, which is crucial in nursing!
✨Tip Number 2: Leverage University Resources
If you’re studying nursing, use your university’s career services! They've likely got connections with hospitals and clinics looking for trainees. Plus, they can help you prepare for interviews, which is super helpful.
✨Tip Number 3: Engage With Professional Communities
Join local nursing associations or online forums to connect with experienced nurses. These communities often share job leads, insights, and even tips for acing interviews, so jump right in!
✨Tip Number 4: Apply Through Our Website!
Don't forget to check out our website for trainee positions like the one at Right at Home GF. It’s a great way to directly apply and show your interest in specific roles. We'll be rooting for you!
We think you need these skills to ace Trainee Care Coordinator - Guildford in Farnham
Some tips for your application 🫡
Show Off Your Empathy Skills:In nursing, patient care is all about empathy and communication. Make sure to highlight any experiences where you've connected with others or helped people in need, whether through previous work, volunteering, or even personal stories. We really want to see that caring attitude shining through!
Tailor Your CV to Showcase Relevant Experience:If you've got any healthcare-related experience (even if it's just shadowing or volunteering), pull that to the forefront of your CV. Include relevant courses or qualifications as well. We love seeing a passion for patient care right from the start, so don't hold back on what you've done!
Let Your Motivation Shine in Your Cover Letter:As a trainee, we know you’re just starting your journey. In your cover letter, share why nursing is your calling and what you hope to learn during this experience. We appreciate a genuine passion for the field, so let us know why you'd love to train with us at Right at Home GF.
Keep It Clear and Concise:While you might want to include every detail of your experience, keep your application clear and to the point. Aim for a CV and cover letter that are easy to read, and don't forget to highlight your key achievements and motivations. Simple and straightforward goes a long way in nursing!
How to prepare for a job interview at Right at Home GF
✨Showcase Your Compassion
When you're stepping into the world of nursing, it's all about showing genuine compassion. Be prepared to share specific examples of how you've cared for others, whether it's during volunteering or in personal situations. This isn't just about skills; it's about heart!
✨Know Your Basics
Expect some basic clinical questions during your interview. They might throw in questions about patient care protocols or basic first aid. Brush up on your nursing fundamentals and be ready to explain how you would handle a common nursing scenario.
✨Highlight Your Learning Mindset
As a trainee, they’ll be looking for your potential to grow. Talk about your eagerness to learn from mentors and adapt to new environments. Make it clear that you’re ready to take on challenges and take feedback in stride!
✨Discuss Teamwork and Support
Nursing is very much about working in teams, so be prepared to discuss how you function in group settings. Share experiences where you collaborated with others or sought support to achieve a common goal. It’ll highlight your readiness for the collaborative nature of healthcare!
