- Work with the Deputy Care Manager to maintain smooth Client/Carer communication
- Schedule care efficiently, allowing adequate care and travel time
- Answer calls professionally and record enquiries accurately
- Share and record changes to Client or Carer needs and availability
- Log complaints, feedback and enquiries using the correct procedure
- Maintain clear communication and positive working relationships with Care Assistants
- Record new Care Assistants and Clients on the system promptly
- Report weekly on recruitment needs, rota gaps, risks, availability and concerns
- Match suitable Care Assistants to each package
- Prepare weekly rosters and issue rotas promptly
- Record holidays, sickness and absences accurately
- Plan and record cover for holidays, training and planned absence
- Maintain accurate communication, Client and Care Assistant records
- Report weekly travel and wait-time KPIs
- Join the on-call rota
Person Specification
Qualifications & Experience:
- Previous Domiciliary Care experience - Essential
- Scheduling, HR or recording system experience – Desirable
- Health and Social Care or relevant qualification – Desirable
- Customer service experience - Desirable
- UK driving licence, daily car use and Class 1 business insurance
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Read more in Farnham employer: Right at Home GF
As a Driving Care Assistant with us, you'll be part of a compassionate team dedicated to making a real difference in the community. We offer competitive pay rates, flexible shifts, and opportunities for career progression, all while fostering a supportive work culture that values respect, trust, compassion, and quality. Join us in providing essential care to clients in Weybridge, Sunbury, Twickenham, Richmond, and Hampton, and enjoy the benefits of paid training, travel allowances, and the chance to work on your own terms.
