At a Glance
- Tasks: Deliver exceptional service, take orders, and create memorable experiences for guests at our rooftop bar.
- Company: Join Sea Containers London, a vibrant lifestyle hotel on the iconic South Bank.
- Benefits: Enjoy competitive pay, discounts, complimentary stays, and unique perks like free meals and training.
- Other info: Flexible hours, fun work environment, and a chance to make lasting connections.
- Why this job: Be part of a dynamic team in a stunning rooftop setting with opportunities for growth.
- Qualifications: Strong communication skills and experience in hospitality or bar service preferred.
The predicted salary is between 30000 - 40000 £ per year.
A lifestyle hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.
As a 12th Knot Waiter, you will be an essential part of our front-of-house team, delivering outstanding service to our guests. Your role involves taking orders, serving food and beverages, and ensuring that guests have a memorable and enjoyable experience in our rooftop bar. The role will report directly to the 12th Knot General Manager and will have a dotted reporting line to the Floor Supervisor at the location the position is based at.
Key Responsibilities- Deliver exceptional guest service by creating a warm welcome, taking accurate orders, and ensuring a positive dining experience throughout.
- Set up and maintain tables and dining areas to high standards of cleanliness and presentation.
- Serve food and beverages promptly and accurately, ensuring efficient order delivery.
- Demonstrate strong menu knowledge, offering recommendations and promoting specials to enhance the guest experience.
- Engage with guests professionally, handling enquiries and special requests while ensuring satisfaction.
- Collaborate with kitchen and bar teams, manage billing transactions, and uphold health, safety, and hygiene standards.
- Strong communication and presentation skills (verbal, listening, writing).
- Experience in hotel operations and service quality levels.
- Strong organization and analytical skills in problem-solving.
- Ability to acquire, maintain and influence relationships, e.g., stakeholders, customers, vendors, and investors.
- Knowledge of the markets specific luxury / lifestyle hotel sector.
- Effective conflict and change management skills.
- Experience in a rooftop bar.
- Guest experience including dinner and drinks.
- 6 complimentary nights a year at any Lore Group hotel.
- Lore Group Employee & Immediate Family Rates.
- Lore Group Friend and Family Rates.
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery.
- 50% discount in Lore Group restaurants and bars.
- Discounts in our spa and cinema.
- Contribution towards Health - Cash Plan.
- 2 days paid volunteering leave per year.
- Life Assurance.
- Length of service incentives (additional holiday).
- Bespoke training programmes.
- Free meals on duty.
- Incentives such as Ride-to-Work and season ticket loan.
- Quarterly employee award ceremony and company staff parties.
- Employee assistance programme.
Location: London
Rooftop Bar Waiter / Waitress employer: Riggs D.C
At Sea Containers London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on creativity and collaboration. Our team members enjoy a range of benefits, including complimentary stays at our hotels, generous discounts, and bespoke training programmes to foster career growth. Located on the iconic South Bank, working with us means being part of a dynamic environment where every day brings new opportunities to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Rooftop Bar Waiter / Waitress
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Riggs D.C. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Riggs D.C
Don't be shy about reaching out to Riggs D.C directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Rooftop Bar Waiter / Waitress
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Riggs D.C and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Riggs D.C
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
