At a Glance
- Tasks: Lead and support the housekeeping team while ensuring exceptional service delivery.
- Company: Join a vibrant hotel in the heart of Shoreditch with a focus on wellbeing.
- Benefits: Competitive salary, discounts, complimentary stays, and wellness initiatives.
- Other info: Opportunities for training, career growth, and employee recognition.
- Why this job: Make your mark in a dynamic environment and enjoy a fun workplace culture.
- Qualifications: Experience in housekeeping or hotel operations with strong organisational skills.
The predicted salary is between 31738 - 31738 £ per year.
Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan and Kaso a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm the heart of Shoreditch allowing you to disconnect from the outside world. An independent spirit at the social heart of an evolving Shoreditch.
Responsibilities:
- Leading and supporting the housekeeping team, including Room Attendants, House Porters, Laundry Attendants, Public Area Cleaners, and Floor Supervisors
- Coordinating daily housekeeping operations, assigning tasks, and ensuring smooth day-to-day service delivery
- Providing training, guidance, and quality spot checks to maintain exceptional standards
- Managing key administrative tasks, including rota planning, agency timesheets, emails, and departmental records
- Acting as the main point of contact for housekeeping, liaising with internal departments, guests, and external suppliers
- Monitoring inventory levels for cleaning supplies, linens, and guest amenities, and raising purchase requests where needed
- Supporting guest requests and resolving housekeeping-related concerns promptly and professionally
- Assisting with scheduling deep cleans and special projects to ensure minimal disruption to the guest experience
What we’re looking for:
- Previous experience in housekeeping or hotel operations, ideally in a luxury or lifestyle hospitality environment
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced setting
- Excellent communication and interpersonal skills
- A hands-on leadership style with the ability to motivate, coach, and support a team
- Strong attention to detail and a commitment to delivering exceptional service standards
- Confidence in handling guest concerns and collaborating across departments
- Someone who embodies Lore Group’s core values: Family, Discovery, Detail, and Spirit
Salary: £31,738 p/a + service charge, plus benefits
This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Contribution towards Health Cash Plan
- Life Assurance
- 2 days paid volunteering leave per year
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Employee assistance programme
Location: London
Housekeeping Office Coordinator in London employer: Riggs D.C
At One Hundred Shoreditch, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Located in the heart of Shoreditch, our team enjoys a range of benefits including competitive salaries, generous discounts at our hotels and restaurants, and opportunities for personal and professional growth through bespoke training programmes. We believe in the importance of wellbeing and community, offering paid volunteering leave and regular staff celebrations, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Office Coordinator in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Show off your personality! Don’t just stick to the script; let your unique traits shine through. Employers love to see candidates who are genuine and enthusiastic about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housekeeping Office Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Housekeeping Office Coordinator role. Highlight any previous housekeeping or hotel operations experience, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your hands-on leadership style can motivate a team. Be sure to mention how you embody our core values.
Show Off Your Communication Skills:Since this role involves liaising with various departments and guests, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and professional!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our vibrant team at One Hundred Shoreditch!
How to prepare for a job interview at Riggs D.C
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Housekeeping Office Coordinator. Familiarise yourself with the daily operations, team dynamics, and the importance of maintaining high service standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As this position requires hands-on leadership, be prepared to discuss your previous experiences managing teams. Share specific examples of how you've motivated staff, handled conflicts, or improved service delivery. Highlighting your ability to lead and support a diverse team will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding guest concerns or operational challenges. Think of scenarios from your past experience where you successfully resolved issues or improved processes. This will demonstrate your critical thinking and commitment to exceptional service.
✨Emphasise Your Organisational Skills
Given the fast-paced nature of the role, it's crucial to showcase your organisational abilities. Discuss how you manage multiple priorities, plan rotas, and keep track of inventory. Providing concrete examples of how you've effectively organised tasks in previous roles will illustrate your capability to thrive in this environment.
