At a Glance
- Tasks: Be the friendly face of our restaurant, managing reservations and enhancing guest experiences.
- Company: Join Sea Containers London, a vibrant lifestyle hotel on the iconic South Bank.
- Benefits: Enjoy competitive pay, discounts, complimentary stays, and professional growth opportunities.
- Other info: Flexible hours, supportive team culture, and exciting career development.
- Why this job: Engage with diverse guests and create memorable dining experiences in a dynamic environment.
- Qualifications: Confident, personable, and passionate about delivering outstanding service.
The predicted salary is between 26400 - 26400 £ per year.
A lifestyle hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.
About the Role
We’re looking for a confident, personable Host/Hostess to be the welcoming face of our restaurant. If you thrive in a fast-paced environment, love engaging with people, and take pride in delivering outstanding service, we’d love to hear from you.
Key Responsibilities
- Create a warm, friendly and professional first impression for every guest
- Manage reservations and seating using OpenTable and Micros
- Build genuine connections with guests, recognising regulars and enhancing their experience
- Anticipate guest needs and ensure a smooth, enjoyable visit from arrival to departure
- Communicate effectively with the restaurant, kitchen and management teams (including dietary requirements, celebrations, and special requests)
- Maintain a clear overview of the dining room to ensure efficient service flow
- Handle phone and in-person enquiries with confidence and professionalism
- Be a knowledgeable point of contact, guiding guests around the venue and hotel
Salary: £12.71 p/h + service charge, plus benefits
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Discounts in our spa and cinema
- Contribution towards Health - Cash Plan
- 2 days paid volunteering leave per year
- Life Assurance
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Employee assistance programme
Location: London
F&B Host employer: Riggs D.C
Riggs D.C is an exceptional employer located in Stoke-on-Trent, offering a dynamic work culture that prioritises employee engagement and compliance with UK employment law. With a strong focus on professional development, employees benefit from ongoing training opportunities and a supportive environment that encourages growth within the HR field. The company values its staff, providing competitive benefits and fostering a collaborative atmosphere that makes it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Host
✨Tip Number 1
Get to know the venue! Familiarise yourself with Sea Containers London and its vibe. When you walk in, you’ll feel more confident chatting about the place and making genuine connections with guests.
✨Tip Number 2
Practice your people skills! Engage with friends or family in a casual setting to boost your confidence. The more comfortable you are with conversation, the better you'll be at creating that warm, welcoming atmosphere for guests.
✨Tip Number 3
Be proactive! Think about what guests might need before they even ask. Whether it’s a special request or dietary requirement, showing that you’re one step ahead will impress both guests and management alike.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace F&B Host
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and approach to hospitality.
Tailor Your Application:Make sure to customise your application for the F&B Host role. Highlight your experience in fast-paced environments and your knack for building connections with guests. We love seeing how you can fit into our vibrant team!
Show Your Passion:Express your enthusiasm for the hospitality industry and why you’re excited about joining Sea Containers London. We’re looking for someone who genuinely loves engaging with people and delivering outstanding service.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Sea Containers London.
How to prepare for a job interview at Riggs D.C
✨Know the Venue
Before your interview, take some time to research Sea Containers London. Familiarise yourself with its unique vibe and offerings. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Showcase Your People Skills
As an F&B Host, your ability to connect with guests is crucial. During the interview, share specific examples of how you've engaged with customers in the past. Highlight any experiences where you’ve gone above and beyond to enhance someone’s visit.
✨Practice Reservation Systems
Since managing reservations using OpenTable and Micros is part of the job, it’s a good idea to familiarise yourself with these systems beforehand. If you can, practice using similar software or at least understand how they function to impress your interviewers.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various guest situations. Think about times when you had to manage difficult requests or ensure smooth service flow. Prepare concise stories that demonstrate your problem-solving skills and ability to anticipate guest needs.
