At a Glance
- Tasks: Manage hire contracts and provide excellent customer service in a fast-paced environment.
- Company: Family-owned company with years of experience in the plant hire sector.
- Benefits: Full-time hours, supportive team culture, and varied daily tasks.
- Other info: In-person role with a focus on teamwork and collaboration.
- Why this job: Join a dynamic team where every day brings new challenges and opportunities.
- Qualifications: Strong communication skills and experience in customer service required.
The predicted salary is between 22050 - 26950 £ per year.
Permanent position
Full time 7:30am – 5:30pm Monday – Friday, 8:00am – 12:00pm Saturday (1in3)
Role responsibility & duties:
- Taking incoming calls from customers for hires
- Creating & managing hire contracts
- Obtaining & collating information related to hires
- Keeping records of enquiries up-to-date & chasing up promising leads
Skills, Knowledge & Expertise:
- Experience dealing directly with customers in a fast-paced office environment
- Strong written & verbal communication skills
- Strong IT skills including, particularly with Outlook & Excel
- Strong record keeping & organisation
A Bit About Ridgway: At Ridgway Rentals we pride ourselves on being a family-owned & family-run company with years of experience in the Plant hire sector. We run a vast range of machinery to cater to the needs of Housebuilders, Civil engineers, Demolition works, Water treatment, Waste management & Agriculture. At Ridgway we take pride in providing an excellent level of service both efficiently & safely. Every member of our team forms an essential cog in an intricate machine and any successful applicant would need to be enthusiastic, a team-player & ready to muck in to any task that suit their skills with no 2 days ever likely to be exactly the same.
Work Location: In person
If you are interested in this role, please email your CV to careers@ridgwayrentals.com
Previous applicants to Ridgway Rentals need not apply for this role.
Hire Desk Controller in Oswestry employer: Ridgway Rentals Ltd
Ridgway Rentals Ltd is an excellent employer that fosters a supportive and collaborative work culture, allowing employees to thrive in their roles while making a meaningful impact in the plant hire sector. With a focus on employee growth and development, team members benefit from extensive training opportunities and a strong emphasis on building lasting client relationships. Working from our Earthmover House in Oswestry not only provides a vibrant office environment but also positions you within a family-owned company that values its staff and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Oswestry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ridgway Rentals Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ridgway Rentals Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Desk Controller in Oswestry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ridgway Rentals Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Ridgway Rentals Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ridgway Rentals Ltd!
How to prepare for a job interview at Ridgway Rentals Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
