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- Tasks: Manage patient enquiries, appointments, and records in a busy GP practice.
- Company: Friendly and innovative NHS GP Practice near University College London.
- Benefits: Ongoing training, supportive team, and opportunities for personal development.
- Why this job: Join a dedicated team and make a difference in patient care.
- Qualifications: GCSEs in English and Maths; experience in GP practice preferred.
- Other info: Dynamic work environment with a loyal team and excellent career stability.
The predicted salary is between 29970 - 36483 £ per year.
The role is varied and would suit an individual who has previous GP Practice experience, can prioritise and organise a busy workload, use own initiative, and has excellent attention to detail. A good understanding of EMIS Web computer system is desirable. Excellent communication and IT skills are required. Patients predominantly in the student age group.
The interview process will consist of a telephone call followed by a face-to-face meeting.
Main duties of the job:- To ensure that all enquiries are efficiently and courteously handled via face to face, by phone and those received electronically.
- To receive and direct patients on arrival.
- To record patients' details on notes accurately and neatly.
- To respond to and process information received regarding patients' change of details.
- To deal with telephone calls.
- To take messages for clinicians and other staff and ensure that they are passed on quickly and accurately.
- To receive and record requests for home visits and ensure that they are passed to the on-call doctor quickly.
- Return records to NHSE when a patient is removed from the list.
- Experience of EMIS web or similar web-based database desirable. However, full training will be given by the Reception Manager.
- To enter registration details of newly registered patients onto the database and to keep these records up to date when patient details change ensuring accuracy of information.
- To book/cancel patient appointments on the computerised appointment system.
- To send and receive emails.
- To be available as required for extra hours of overtime when required.
- On-going training and personal development is encouraged.
- To attend general meetings and receptionist meetings when required.
- Any other duties that may be required.
About us: Ridgmount Practice is a friendly, caring & innovative practice. We are based close to University College, London (UCL). The practice has a highly motivated and loyal team. There is a core of practice staff who have been employed at the Practice for more than 5 years. This is extremely beneficial as it creates an atmosphere of continuity in patient care and provides a pool of experience that ensures stability throughout the practice. We have a team of 9 doctors, 3 nurses, 3 Physician Associates, 1 Clinical Pharmacist and 9 admin staff.
Job responsibilities:This is a Receptionist/Administrative role in a well-established NHS GP Practice.
Person Specification:- GCSE Grade A to C in English and Maths.
- Experience of working in a General Practice and of EMIS Web.
- NHS GP practice experience, can prioritise and organise a busy workload, use own initiative, and has excellent attention to detail.
- Excellent communication and IT skills required.
- The role is varied and would suit an individual who has previous GP experience and a good understanding of EMIS Web computer system.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator employer: Ridgmount Practice
Contact Detail:
Ridgmount Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Get to know the practice! Research Ridgmount Practice and understand their values and culture. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, do a mock interview with a friend or family member. Focus on common questions for receptionists and administrators, especially those related to handling patient enquiries and using EMIS Web.
✨Tip Number 3
Show off your skills! During the interview, highlight your previous GP practice experience and any specific examples where you've demonstrated excellent communication and attention to detail. This is your chance to shine!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous GP practice experience and any relevant skills. We want to see how you can prioritise and organise a busy workload, so don’t hold back on showcasing your initiative and attention to detail!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Ridgmount Practice. Mention your understanding of EMIS Web and how your communication skills will help us provide excellent patient care.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate well-organised information that’s easy to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our friendly and innovative team!
How to prepare for a job interview at Ridgmount Practice
✨Know Your Stuff
Make sure you brush up on your knowledge of the EMIS Web system and any relevant GP practice experience. Familiarise yourself with common tasks like patient registration and appointment booking, as these will likely come up in conversation.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with patients, practice your communication skills. Think about how you would handle different scenarios, such as dealing with a frustrated patient or explaining a process clearly over the phone.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you prioritise tasks and manage a busy workload. You might want to share specific examples from your past experience that highlight your ability to stay organised and efficient under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the practice. You could ask about the team dynamics, ongoing training opportunities, or how they handle busy periods in the practice.