At a Glance
- Tasks: Handle patient enquiries, manage appointments, and maintain accurate records in a busy GP practice.
- Company: Ridgmount Practice, a friendly and innovative NHS GP practice near UCL.
- Benefits: Ongoing training, supportive team environment, and opportunities for personal development.
- Other info: Dynamic role with potential for overtime and a strong focus on teamwork.
- Why this job: Join a dedicated team and make a real difference in patient care while gaining valuable experience.
- Qualifications: GCSEs in English and Maths, plus previous GP practice experience preferred.
The predicted salary is between 23832 - 29128 £ per year.
The role is varied and would suit an individual who has previous GP Practice experience, can prioritise and organise a busy workload, use own initiative, and has excellent attention to detail. A good understanding of EMIS Web computer system is desirable. Excellent communication and IT skills are required. Patients predominantly in the student age group.
The interview process will consist of a telephone call followed by a face-to-face meeting.
Main duties of the job:
- To ensure that all enquiries are efficiently and courteously handled via face to face, by phone and those received electronically.
- To receive and direct patients on arrival.
- To record patients' details on notes accurately and neatly.
- To respond to and process information received regarding patients' change of details.
- To deal with telephone calls.
- To take messages for clinicians and other staff and ensure that they are passed on quickly and accurately.
- To receive and record requests for home visits and ensure that they are passed to the on-call doctor quickly.
- Return records to NHSE when a patient is removed from the list.
- Experience of EMIS web or similar web-based database desirable. However, full training will be given by the Reception Manager.
- To enter registration details of newly registered patients onto the database and to keep these records up to date when patient details change ensuring accuracy of information.
- To book/cancel patient appointments on the computerised appointment system.
- To send and receive emails.
- To be available as required for extra hours of overtime when required.
- On-going training and personal development is encouraged.
- To attend general meetings and receptionist meetings when required.
- Any other duties that may be required.
About us: Ridgmount Practice is a friendly, caring & innovative practice. We are based close to University College, London (UCL). The practice has a highly motivated and loyal team. There is a core of practice staff who have been employed at the Practice for more than 5 years. This is extremely beneficial as it creates an atmosphere of continuity in patient care and provides a pool of experience that ensures stability throughout the practice. We have a team of 9 doctors, 3 nurses, 2 Physician Associates, 1 Clinical Pharmacist and 9 admin staff.
Job responsibilities:
This is a Receptionist/Administrative role in a well-established NHS GP Practice.
Person Specification:
- Qualifications: GCSE Grade A to C in English and Maths.
- Experience of working in a General Practice and of EMIS Web.
- NHS GP practice experience, can prioritise and organise a busy workload, use own initiative, and has excellent attention to detail.
- Excellent communication and IT skills required.
- The role is varied and would suit an individual who has previous GP experience and a good understanding of EMIS Web computer system.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator in London employer: Ridgmount Practice
Ridgmount Practice offers a supportive work environment that encourages training and development for its staff. The practice is located near UCL, providing a vibrant atmosphere with a focus on serving a predominantly student-age patient group. Employees benefit from a collaborative team culture and opportunities to enhance their skills in a busy NHS GP practice setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Ridgmount Practice.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Ridgmount Practice.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Ridgmount Practice, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist/Administrator in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Ridgmount Practice.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Ridgmount Practice.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Ridgmount Practice. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Ridgmount Practice. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Ridgmount Practice
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Ridgmount Practice’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
