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- Tasks: Manage patient enquiries, appointments, and records in a busy GP practice.
- Company: Friendly and innovative NHS GP practice near University College London.
- Benefits: Ongoing training, supportive team, and opportunities for personal development.
- Why this job: Join a dedicated team and make a difference in patient care.
- Qualifications: Previous GP practice experience and strong communication skills required.
- Other info: Dynamic work environment with a loyal team and excellent career stability.
The predicted salary is between 24000 - 36000 £ per year.
The role is varied and would suit an individual who has previous GPPractice experience, can prioritise and organise a busy workload, use owninitiative, has excellent attention to detail.
A good understanding of EMIS Web computer system is desirable
Excellent communication and IT skills required
Patients predominantly in student age group
The interview process will consist of a telephone call followed by aface-to-face meeting.
Main duties of the job
To ensure that all enquiries are efficiently and courteouslyhandled via face to face, by phone and those received electronically.
To receive and direct patients on arrival.
To record patients details on notes accurately and neatly.
To respond to and process information received regardingpatients change of details.
To deal with telephone calls.
To take messages for clinicians and other staff and ensurethat they are passed on quickly and accurately.
To receive and record requests for home visits and ensurethat they are passed to the on call doctor quickly.
Return records to NHSE when patient is removed from list.
Experience of EMIS web or similar webbased database desirable. However, full training will be given by ReceptionManager.
To enter registration details of newly registered patients on todatabase and to keep these records up to date when patient details changeensuring accuracy of information
To book / cancel patient appointments on computerised appointmentsystem.
To send and receive emails.
To be available as required for extra hours of overtime when required.
On-going training and personal development is encouraged.
To attend general meetings and receptionist meetings whenrequired.
Any other duties that may be required.
About us
RidgmountPractice is a friendly, caring & innovativepractice.
Weare based close to University College, London (UCL).
The practice has a highly motivated and loyal team. There is a core ofpractice staff who have been employed at the Practice for more than 5 years. Thisis extremely beneficial as it creates an atmosphere of continuity in patientcare and provides a pool of experience that ensures stability throughout thepractice.
We have a team of 9 doctors, 3 nurses, 3 Physician Associates, 1 Clinical Pharmacist and 9 admin staff.
Job responsibilities
This is a Receptionist/Administrative role in a well established NHS GP Practice.
Please see above for job description.
Person Specification
Experience
- NHS GP practice experience, can prioritise and organise a busy workload, use own initiative, has excellent attention to detail.
- Excellent communication and IT skills required
- The role is varied and would suit an individual who has previous GP experience and a good understanding of EMIS Web computer system
Qualifications
- GCSE Grade A to C in English and Maths
- Experience of EMIS Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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GP Receptionist/Administrator employer: Ridgmount Practice
Contact Detail:
Ridgmount Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist/Administrator
✨Tip Number 1
Get to know the practice! Research Ridgmount Practice and understand their values and culture. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, do a mock phone call with a friend to get comfortable with answering questions about your experience and skills. This will help you sound confident and articulate when it counts.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with EMIS Web or similar systems. If you’ve got examples of how you’ve used these tools to improve efficiency or patient care, make sure to highlight them!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for the team at Ridgmount Practice.
We think you need these skills to ace GP Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous GP practice experience and any relevant skills. We want to see how you can prioritise and organise a busy workload, so don’t hold back on showcasing your initiative and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Ridgmount Practice. Mention your understanding of EMIS Web and how your communication skills will help us provide excellent patient care.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate well-organised information that’s easy to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our friendly and innovative team!
How to prepare for a job interview at Ridgmount Practice
✨Know Your Stuff
Make sure you brush up on your knowledge of the EMIS Web system. Even if full training will be provided, having a basic understanding will show that you're proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
Since you'll be dealing with patients, it's crucial to demonstrate your excellent communication skills. Practice answering common questions clearly and courteously, as this will reflect how you handle real-life interactions.
✨Organise Your Thoughts
Given the varied nature of the role, think about how you can prioritise tasks effectively. Prepare examples from your past experience where you've successfully managed a busy workload, as this will highlight your organisational skills.
✨Be Ready for the Unexpected
The interview process includes both a phone call and a face-to-face meeting. Be prepared for any curveballs during the conversation, and remember to stay calm and collected. This will showcase your ability to handle pressure, which is key in a busy GP practice.