At a Glance
- Tasks: Oversee lettings, manage customer enquiries, and ensure community facilities are used effectively.
- Company: Join a supportive and forward-thinking Trust dedicated to community impact.
- Benefits: Competitive salary, flexible hours, and 28 days holiday per year.
- Other info: Dynamic role with opportunities for professional development and team support.
- Why this job: Shape operations and make a real difference in local communities.
- Qualifications: Experience in facilities or operational management with strong organisational skills.
The predicted salary is between 31537 - 34434 £ per year.
This is a varied and rewarding role where you will oversee all aspects of lettings, from customer enquiries and bookings through to service delivery, compliance, and income generation. You will play a key role in ensuring our facilities are used effectively for community benefit, while maintaining high standards of safeguarding, health and safety, and customer service. Working closely with Headteachers, site teams, and the Trust Central Team, you will also lead on developing a strategic approach to lettings, identifying opportunities to grow income and enhance community engagement. You will manage and support a team of lettings assistants, including line management and the scheduling of staffing to ensure appropriate cover in line with the lettings programme. You will also ensure consistent processes across the Trust and contribute to a culture of continuous improvement.
If you have experience in facilities, lettings, or operational management, and enjoy working in a busy, customer-focused environment, we would love to hear from you.
Key details
- Salary: £31,537 - £34,434 pro rata (Approx. £17,000 - £18,098 per annum, pending pay award backdated to 1 April 2026)
- Hours: 20 hours per week, all year round
- Location: Across Didcot Girls’ School and St Birinus School
- Holiday: 28 days per year (pro rata)
- Contract: Permanent
- Proposed working pattern: four evenings per week (4:00pm-8:00pm) and one daytime shift; flexibility available
About the role
- Lead and manage all aspects of the Trust’s lettings activity across two secondary schools
- Act as the main point of contact for external hirers, ensuring a professional and responsive service
- Develop and implement a lettings strategy to maximise income and utilisation
- Ensure all lettings operate safely and in line with safeguarding and statutory requirements
- Work closely with site and school teams to ensure facilities are prepared and secure
- Line manage lettings assistants, including recruitment, training, and performance support, and schedule staffing to meet the requirements of the lettings timetable
- Monitor income, performance, and customer satisfaction, reporting regularly
- Promote facilities and identify opportunities to grow community use
About you
- Experience in facilities, lettings or operational management
- Strong organisational and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience of managing staff and customer-facing services
- Good financial awareness and attention to detail
- A proactive, solution-focused approach
Why join us?
You will be joining a supportive and forward-thinking Trust where you will have the opportunity to shape and develop a key area of our operations, working closely with schools and making a tangible impact on their communities.
Interested applicants are welcome to arrange a conversation about the post with RET Estates Lead, Matt Hinchliffe, by contacting lettings@ridgewayeducation.com. Please note that we reserve the right to shortlist and interview on receipt of applications so early applications are encouraged.
Ridgeway Education Trust is committed to safeguarding, equality and promoting the welfare of children and expects staff working in all its schools to share this commitment. The successful applicant will be subject to satisfactory enhanced DBS, references and pre-employment safeguarding checks. The possession of a criminal record will not necessarily prevent an applicant from obtaining a post. All cases are considered confidentially and according to the nature of the role and information disclosed.
To view our Safeguarding policy, please visit our website: Safeguarding - Ridgeway Education Trust. Please be aware that you will be required to bring proof of right to work in the UK and photographic ID, as applicable, to interview and online searches may be made for shortlisted candidates, as part of due diligence checks. Ridgeway Education Trust is an equal opportunities employer.
The RET Charter describes our vision for Ridgeway Education Trust and the priority we give to the development of our staff team is illustrated in the RET Staff Charter. Our staff tell us that the Trust is a supportive and motivational place to work, with real attention paid to staff wellbeing, workload and professional development. Further information about our Trust can be found on our website: https://www.ridgewayeducationtrust.co.uk
Lettings & Community Officer employer: Ridgeway Education Trust
Ridgeway Education Trust is an exceptional employer that prioritises staff wellbeing and professional development, making it a supportive and motivational place to work. As a Lettings & Community Officer, you will have the opportunity to shape community engagement while enjoying flexible working hours and a commitment to continuous improvement. With a focus on collaboration and a positive work culture, you will play a vital role in enhancing the educational environment across Didcot Girls’ School and St Birinus School.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings & Community Officer
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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✨Reach Out Directly to Ridgeway Education Trust
Don't be shy about reaching out to Ridgeway Education Trust directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lettings & Community Officer
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ridgeway Education Trust and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at Ridgeway Education Trust
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
