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For Companies At a Glance
- Tasks: Be the vital link between residents and project teams, ensuring smooth communication and support.
- Company: Join a respected contractor known for high-quality public sector housing services.
- Benefits: Stability, professional development, and the chance to make a real difference in people's lives.
- Why this job: Make a positive impact on residents while developing your career in a supportive environment.
- Qualifications: 3+ years in public housing, strong IT skills, and excellent communication abilities.
- Other info: Proactive individuals with problem-solving skills will thrive in this dynamic role.
Our client is a well-established and respected repairs and refurbishment contractor working predominantly with public sector housing providers. They are recognised for delivering high-quality construction services while maintaining an excellent customer experience for residents throughout refurbishment and repair programmes.
Due to continued growth, they are seeking an experienced Resident Liaison Officer (RLO) to join their team in Enfield.
The Role
As Resident Liaison Officer, you will act as the key link between residents, site teams, and project stakeholders. You will be responsible for ensuring clear communication, managing resident expectations, and providing a consistently high level of customer service throughout planned works. This role would suit an organised, proactive, and resilient individual with strong interpersonal and problem-solving skills, and experience working within the public housing sector.
Key Responsibilities
- Act as the primary point of contact for residents affected by refurbishment and repair works
- Build and maintain positive relationships with residents, addressing concerns promptly and professionally
- Organise and attend resident meetings to communicate work programmes and expectations
- Provide regular updates to residents and stakeholders on project progress
- Manage resident queries and complaints, escalating where required to ensure timely resolution
- Carry out pre-entry surveys and inspections to identify potential issues prior to works commencing
- Maintain accurate records of resident interactions, complaints, and resolutions
- Ensure compliance with health and safety requirements and company policies
- Work closely with site teams, project managers, and contractors to support smooth project delivery
- Provide additional support to vulnerable residents where required during construction works
Requirements
- Minimum of 3 years’ experience within the public housing sector in a customer-facing role
- Strong IT skills, including Microsoft Excel, Word, and Outlook
- Excellent communication and interpersonal skills
- Strong problem-solving ability and the capacity to remain calm under pressure
- Proactive, well-organised, and detail-oriented
- Full UK driving licence and access to own vehicle (essential)
Why Apply?
This is an excellent opportunity to join a reputable contractor delivering meaningful work within the public housing sector, offering stability, professional development, and the chance to make a positive impact on residents’ lives.
Resident Liaison Officer in Enfield employer: Ridgeway and co
Contact Detail:
Ridgeway and co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Enfield
✨Tip Number 1
Network like a pro! Reach out to your contacts in the public housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you would handle specific scenarios, like managing resident complaints or communicating project updates. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your interpersonal skills! During interviews or networking events, be sure to highlight your experience in building relationships with residents and stakeholders. Share examples of how you've successfully managed expectations and resolved issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the public housing sector, just like you!
We think you need these skills to ace Resident Liaison Officer in Enfield
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role of a Resident Liaison Officer and how your experience aligns with what we're looking for.
Tailor Your CV and Cover Letter: Don’t just send out a generic CV! Tailor your CV and cover letter to highlight your relevant experience in public housing and customer service. We love seeing how your skills match our needs, so make it personal!
Show Off Your Communication Skills: As an RLO, communication is key! Use your application to demonstrate your strong interpersonal skills. Share examples of how you've effectively managed resident expectations or resolved complaints in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ridgeway and co
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident expectations and maintaining communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully managed resident concerns or complaints in the past. Highlight your ability to remain calm under pressure and how you’ve resolved issues effectively. This will illustrate your suitability for the position.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to resident interactions. Think about how you would handle specific challenges, such as a resident unhappy with construction noise. Practising these scenarios can help you articulate your problem-solving skills during the interview.
✨Demonstrate Your Organisational Skills
As an RLO, you'll need to juggle multiple tasks. Be ready to discuss how you stay organised and manage your time effectively. You could mention tools or methods you use to keep track of resident interactions and project updates, which will show that you’re proactive and detail-oriented.
