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For Companies At a Glance
- Tasks: Be the go-to person for residents during refurbishment projects and ensure their voices are heard.
- Company: Reputable contractor known for high-quality public sector housing services.
- Benefits: Stability, professional development, and the chance to make a real difference.
- Why this job: Join a team that values community impact and enhances residents' lives.
- Qualifications: 3+ years in public housing, strong IT skills, and excellent communication.
- Other info: Opportunity to work in a supportive environment with career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Our client is a well-established repairs and refurbishment contractor working predominantly with public sector housing providers. They are recognised for delivering high-quality construction services while maintaining an excellent customer experience for residents throughout refurbishment and repair programmes. Due to continued growth, they are seeking an experienced Resident Liaison Officer (RLO) to join their team in Enfield.
Responsibilities
- Act as the primary point of contact for residents affected by refurbishment and repair works
- Build and maintain positive relationships with residents, addressing concerns promptly and professionally
- Organise and attend resident meetings to communicate work programmes and expectations
- Provide regular updates to residents and stakeholders on project progress
- Manage resident queries and complaints, escalating where required to ensure timely resolution
- Carry out pre-entry surveys and inspections to identify potential issues prior to works commencing
- Maintain accurate records of resident interactions, complaints, and resolutions
- Ensure compliance with health and safety requirements and company policies
- Work closely with site teams, project managers, and contractors to support smooth project delivery
- Provide additional support to vulnerable residents where required during construction works
Requirements
- Minimum of 3 years' experience within the public housing sector in a customer-facing role
- Strong IT skills, including Microsoft Excel, Word, and Outlook
- Excellent communication and interpersonal skills
- Strong problem-solving ability and the capacity to remain calm under pressure
- Proactive, well-organised, and detail-oriented
- Full UK driving licence and access to own vehicle (essential)
Why Apply?
This is an excellent opportunity to join a reputable contractor delivering meaningful work within the public housing sector, offering stability, professional development, and the chance to make a positive impact on residents' lives.
Resident Liaison Officer in City of London employer: Ridgeway and co
Contact Detail:
Ridgeway and co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in City of London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the public housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies you're interested in on LinkedIn and engage with their posts. This not only shows your interest but also helps you stay updated on their latest projects and job opportunities.
✨Tip Number 3
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you'd handle specific situations, like managing complaints or communicating project updates, and be ready to share your experiences.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and making a difference in the public housing sector.
We think you need these skills to ace Resident Liaison Officer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in public housing and customer-facing roles, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in public sector housing and how your background makes you the perfect fit for this role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed resident queries or complaints in the past. We want to see how you handle challenges and keep residents happy!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our team.
How to prepare for a job interview at Ridgeway and co
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident queries and maintaining positive relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an RLO, communication is key. Prepare examples from your past experience where you've successfully resolved resident concerns or facilitated meetings. Practising how you articulate these experiences can help you convey your interpersonal skills effectively during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, such as dealing with a difficult resident or managing complaints. Think through potential scenarios and outline your approach. This will showcase your problem-solving abilities and calmness under pressure, which are crucial for this role.
✨Highlight Your IT Proficiency
Since strong IT skills are essential, be ready to discuss your experience with Microsoft Excel, Word, and Outlook. You might even want to mention any specific projects where you've used these tools to improve communication or record-keeping, demonstrating your capability to manage resident interactions efficiently.
