Holiday Inn Express Windsor are seeking a Night Manager
We are now looking for a Night Manager to join our team at Holiday Inn Express Windsor. You will be the primary contact for our guests, person who makes our guests feel welcome, take pride in your hotel and deliver great guest experience.
What is in it for you?
- As part of the team, you will have access to a suite of benefits that include
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Wagestream – Stream up to 40% pay as it is earned & set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Minimum of 28 days holiday
- Paid breaks
- Starting salary above national minimum wage
- Flexible working opportunities
About us
Holiday Inn Express Windsor has 58 contemporary bedrooms. As well as being ideally located for access to the M4 and M25 motorways and Windsor train station, lots of famous local attractions including Legoland, Thorpe park, Eton College, Kew Gardens, Hampton Court, and of course Windsor Castle.
Catering for business and leisure markets, the Holiday Inn Express Windsor has onsite parking, and all our rates include Express Start Breakfast with selected hot items. We also offer a selection of great evening meals from something simple through to more traditional dishes.
A day in the life of Night Manager
As Night Manager, you will be responsible for ensuring the safety and security of hotel guests, staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first-class service to all guests. You will ensure a minimum of 2 security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy.
You will also, recruit, train and continually develop the Night team to ensure we provide an exceptional guest experience. You will be in the heart of our hotel and get involved in everything from guest arrival, departure, serving at the bar, breakfast and kitchen. You will be the person a guest turns to if they have any concerns or comments.
You must be able to:
- Ability to inspire and motivate
- Team and relationship building
- Be approachable, friendly, professional
- Drive to exceed your set KPI's
- Strong sense of pro-activeness
- Problem solving
- Multitasking
Role Requirements
- Ideally you will have worked in a Supervisory or Management role in a hotel environment and be able to demonstrate initiative
- You will be someone who has a reputation for delivering great service and being fun to work with
- You will be committed to working on a weekly rota basis, which includes working weekends
- Previous exposure to night work would be an advantage
- A basic level certificate in Food Hygiene would also be an advantage, although full training will be given
- All candidates who attend an interview will be required to provide original supporting documentation to verify the right to work in the UK
