At a Glance
- Tasks: Deliver excellent customer service and oversee a busy reception area.
- Company: Join a vibrant hotel team with a focus on guest satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Exciting opportunity to develop your career in a dynamic environment.
- Why this job: Be part of a fun team and create memorable experiences for guests.
- Qualifications: Experience in hospitality and strong communication skills required.
The predicted salary is between 25920 - 31680 £ per year.
Full time or Part Time - Night GSA - 11pm to 7am. We are now looking to recruit a Night Guest Service Assistant that is confident, efficient and passionate in the delivery of excellent customer service.
As Night Guest Service Assistant, responsibilities include:
- Upselling the hotel and local area
- Overseeing a busy reception area
- Dealing with guests checking in/out and enquiries
- Working in the bar, kitchen and restaurant areas
- Supporting any department in line with business demands
Role & Responsibilities:
- Work within the team on duty to ensure that all brand standards are met
- Be fully aware of the hotel product, facilities and services available
- Ensure guests are greeted with a warm smile
- Ensure the breakfast buffet offering is setup to standard
- Be fully conversant with and ensure all shift procedures are carried out during your shift
- Take responsibility for any problems or queries that arise during your shift
- Ensure all breakfast preparation meets standards
- Ensure consistent delivery of quality and well-presented food
- Comply with hotel/company security, fire regulations and all health and safety and food safety legislation
- Maintain Food Hygiene and Health & Safety requirements
- Ensure efficient and effective cleanliness throughout the kitchen
- Use all standard checklists as prescribed
- Maintain a professional working relationship with the day/night team
- Complete night check lists
Role Requirements:
- Ideally you will have worked in hospitality or night shifts and be able to demonstrate initiative
- You will have a reputation for delivering great service and being fun to work with
- You will be committed to working on a weekly rota basis, which includes working weekends
- Be able to adapt to situations quickly
- It is essential that you have great communication and organisational skills
- Experience within a Hotel Front desk or Food and Beverage is desirable
This is a great opportunity to join a team of professionals and implement your passion. In return for your skills, we offer great benefits along with opportunities to develop and grow within the Company.
Night Guest Service Assistant employer: Ridgevale Estates Limited
Ridgevale Estates Limited is an excellent employer, offering a supportive work culture where teamwork and customer service are at the forefront. As a part-time Kitchen Assistant at the Holiday Inn Express Windsor, you'll enjoy flexible working hours, competitive benefits like free parking and discounted hotel rates, and opportunities for personal growth within a globally recognised hospitality brand.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ridgevale Estates Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ridgevale Estates Limited
Don't be shy about reaching out to Ridgevale Estates Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Guest Service Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ridgevale Estates Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ridgevale Estates Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
