At a Glance
- Tasks: Deliver excellent customer service and oversee a busy reception area.
- Company: Join a vibrant hotel team with a focus on guest satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Exciting opportunity to develop your career in a dynamic environment.
- Why this job: Be part of a fun team and create memorable experiences for guests.
- Qualifications: Experience in hospitality and strong communication skills required.
The predicted salary is between 25920 - 31680 £ per year.
Full time or Part Time - Night GSA - 11pm to 7am. We are now looking to recruit a Night Guest Service Assistant that is confident, efficient and passionate in the delivery of excellent customer service.
As Night Guest Service Assistant, responsibilities include:
- Upselling the hotel and local area
- Overseeing a busy reception area
- Dealing with guests checking in/out and enquiries
- Working in the bar, kitchen and restaurant areas
- Supporting any department in line with business demands
Role & Responsibilities:
- Work within the team on duty to ensure that all brand standards are met
- Be fully aware of the hotel product, facilities and services available
- Ensure guests are greeted with a warm smile
- Ensure the breakfast buffet offering is setup to standard
- Be fully conversant with and ensure all shift procedures are carried out during your shift
- Take responsibility for any problems or queries that arise during your shift
- Ensure all breakfast preparation meets standards
- Ensure consistent delivery of quality and well-presented food
- Comply with hotel/company security, fire regulations and all health and safety and food safety legislation
- Maintain Food Hygiene and Health & Safety requirements
- Ensure efficient and effective cleanliness throughout the kitchen
- Use all standard checklists as prescribed
- Maintain a professional working relationship with the day/night team
- Complete night check lists
Role Requirements:
- Ideally you will have worked in hospitality or night shifts and be able to demonstrate initiative
- You will have a reputation for delivering great service and being fun to work with
- You will be committed to working on a weekly rota basis, which includes working weekends
- Be able to adapt to situations quickly
- It is essential that you have great communication and organisational skills
- Experience within a Hotel Front desk or Food and Beverage is desirable
This is a great opportunity to join a team of professionals and implement your passion. In return for your skills, we offer great benefits along with opportunities to develop and grow within the Company.
Night Guest Service Assistant employer: Ridgevale Estates Limited
Ridgevale Estates Limited is an excellent employer, offering a supportive work culture where teamwork and customer service are at the forefront. As a part-time Kitchen Assistant at the Holiday Inn Express Windsor, you'll enjoy flexible working hours, competitive benefits like free parking and discounted hotel rates, and opportunities for personal growth within a globally recognised hospitality brand.
