Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate trade order processing and logistics for a leading outdoor clothing brand.
- Company: Ridgeline, an outdoor clothing brand with a rich New Zealand heritage.
- Benefits: Competitive salary, birthday off, generous discounts, and a company pension scheme.
- Why this job: Join a dynamic team and make a real impact in operations and customer support.
- Qualifications: 2-3 years in order processing or operations, strong Excel skills, and excellent communication.
- Other info: Collaborative environment with opportunities for growth and responsibility.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a highly organised Trade Operations Coordinator to support the day-to-day running of Ridgeline’s wholesale order processing and sales operations. This role sits at the centre of our trade order management, logistics coordination and customer operations, ensuring orders move smoothly from entry through to fulfilment while maintaining a high level of service for our retail partners.
Based at our purpose-designed head office in Rugby, this is an excellent opportunity for someone who enjoys operations, problem-solving and working across multiple teams. Ridgeline is an outdoor clothing brand rooted in New Zealand’s outdoor heritage and trusted by those who work and live outdoors. Ridgeline clothing is stocked by leading rural, country and outdoor retailers across the UK and internationally.
The Role
The Trade Operations Coordinator will oversee the day-to-day administration of Ridgeline’s trade order processing and operational workflow. Working closely with Sales, Marketing, Merchandising and Product teams, you’ll ensure trade orders are processed accurately, customer queries are resolved quickly and delivery expectations are met. You’ll also coordinate with warehouse and logistics partners to ensure orders move efficiently through dispatch and fulfilment.
Key Responsibilities
- Order Processing & Operations
- Manage trade sales order entry and processing using ERP/CRM systems.
- Maintain the order book and ensure accurate and efficient order fulfilment.
- Manage high volumes of orders while maintaining exceptional accuracy.
- Trade Customer Support
- Act as a key operational contact for Ridgeline trade partners and account managers.
- Resolve order queries relating to pricing, delivery schedules and stock availability.
- Provide clear communication and updates regarding order status.
- Logistics & Fulfilment
- Liaise with warehouse and 3PL partners to ensure smooth dispatch and delivery.
- Communicate delivery ETAs and resolve fulfilment issues.
- Support stock allocation and order prioritisation where required.
- Reporting & Process Improvement
- Maintain accurate operational data across systems.
- Analyse order data using Excel to support reporting and operational improvements.
- Identify discrepancies and resolve issues within the order workflow.
- Cross-Team Collaboration
- Work closely with Sales, Marketing, Merchandising and Product teams.
- Support operational processes and supervise junior administrative tasks where required.
About You
Essential
- 2–3 years’ experience in order processing, sales administration, or operations coordination.
- Experience working with ERP or CRM systems (SAP, Oracle, Microsoft Dynamics or similar).
- Strong Microsoft Excel skills for reporting and data management.
- Experience managing high volumes of transactions accurately.
- Excellent written and verbal communication skills.
- Strong organisational and problem-solving ability.
Desirable
- Experience supporting wholesale or trade customers.
- Understanding of logistics, dispatch and fulfilment processes.
- Background in supply chain, business administration or operations.
Personal Attributes
- Highly organised with strong attention to detail.
- Calm and professional when managing customer queries or operational issues.
- Proactive, resourceful and accountable.
- A collaborative team player who works well across departments.
Why Join Ridgeline
- Join a growing outdoor brand with international heritage.
- Varied operational role with real responsibility.
- Competitive Salary.
- Discretionary Company Bonus Scheme.
- Your Birthday as a day off.
- Generous staff discount scheme.
- Company Pension Scheme.
If this sounds like you, we’d love to hear from you - apply now or get in touch to find out more - jamesm@ridgelineclothing.co.uk
Trade Operations Coordinator – Wholesale Operations in Rugby employer: Ridgeline of New Zealand
Contact Detail:
Ridgeline of New Zealand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Operations Coordinator – Wholesale Operations in Rugby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Ridgeline and understanding their operations. Familiarise yourself with their products and values so you can show how you fit into their team. Tailor your answers to highlight your experience in order processing and customer support.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your problem-solving skills and how you've managed high volumes of orders in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Ridgeline team and ready to dive into the world of trade operations.
We think you need these skills to ace Trade Operations Coordinator – Wholesale Operations in Rugby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your order processing and operations coordination experience, especially if you've worked with ERP or CRM systems before.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Trade Operations Coordinator role. Share specific examples of how you've managed high volumes of orders or resolved customer queries effectively.
Show Off Your Excel Skills: Since strong Microsoft Excel skills are essential for this role, consider mentioning any relevant projects or tasks where you've used Excel for reporting or data management. We love seeing those numbers in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ridgeline of New Zealand
✨Know Your Operations Inside Out
Before the interview, make sure you understand the ins and outs of trade operations. Familiarise yourself with order processing, logistics coordination, and customer support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved operational issues or improved processes. Think about times when you managed high volumes of orders or dealt with customer queries effectively. This will demonstrate your ability to handle the challenges of the Trade Operations Coordinator role.
✨Brush Up on Your Excel Skills
Since strong Microsoft Excel skills are essential for this position, practice using Excel for data management and reporting. Be ready to discuss how you've used Excel in previous roles, especially in analysing order data or maintaining operational records.
✨Emphasise Team Collaboration
This role requires working closely with various teams, so highlight your experience in cross-team collaboration. Share examples of how you've worked with sales, marketing, or logistics teams to achieve common goals. This will show that you're a team player who can thrive in a collaborative environment.