At a Glance
- Tasks: Provide 2nd Line IT support to 1350 users, resolving hardware and software issues.
- Company: Join Ridge, a leader in Built Environment Consultancy, focused on innovation and growth.
- Benefits: Enjoy a dynamic work culture, opportunities for personal development, and travel between offices.
- Other info: A full UK driving licence is essential for this role.
- Why this job: Combine hands-on troubleshooting with user support in a tech-driven environment.
- Qualifications: Experience in IT support, knowledge of Windows, MS Server, and networking required.
The predicted salary is between 30000 - 42000 £ per year.
Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. And as part of our team of dedicated IT Support Technicians, you’ll be providing 2nd Line and Desktop Support to approx. 1400 users covering cutting edge hardware, software and infrastructure technologies.
As our 2nd Line IT Support Technician based at our office in Bristol (with regular travel to Plymouth and Cardiff), you will provide support to a diverse group of onsite and off-site users whilst combing both end-user support with more technical hands-on troubleshooting. If you're looking to make a move into a more technical environment, then this is a great opportunity for you to further your career.
Main Duties
- Responding to incidents and requests logged in a modern ITSM system, and resolving tickets in line with the company’s SLAs, providing excellent ticket management and documentation
- Troubleshoot desktop, telephony, network, and printing errors, investigate software issues, and carry out daily checks
- Ensure that the computers you are responsible for are complaint with Cyber Essential Plus whilst also following ISO 27001 policies
- Support and install hardware, software, and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure-based technology.
About you
As our 2nd Line IT Support Technician will need to be self‑motivated, conscientious, methodical, and organised, with the ability to liaise with clients at all levels of a business whilst always demonstrating excellent customer service. You will possess a logical approach to problem solving and will already be experienced in a similar role.
Essential skills
- Experience in a similar role
- Fantastic user management soft skills
- Windows 10, MS Server 2019/2022, MS Office 365
- Active Directory/Entra ID & Group Policy administration
- IP networking & telephony, DNS, DHCP
- Server, network and desktop hardware
2Nd Line It Support Technician in Bristol employer: Ridge & Partners LLP
At Ridge, we pride ourselves on being a forward-thinking employer in the Built Environment Consultancy sector, fostering a vibrant work culture that prioritises innovation and employee development. Our Bristol City Centre office offers a collaborative environment where you can enhance your technical skills while providing exceptional IT support to a diverse user base. With opportunities for personal growth and a commitment to quality service, Ridge is an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land 2Nd Line It Support Technician in Bristol
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, MS Server 2019/2022, and Active Directory. Having hands-on experience or even just a solid understanding of these systems will help you stand out during interviews.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of past technical issues you've resolved. Be ready to discuss your approach and the tools you used, as this will showcase your logical thinking and technical expertise.
✨Tip Number 3
Since the role involves customer service, practice articulating how you would handle difficult situations with users. Highlight your communication skills and ability to remain calm under pressure, as these are crucial for a 2nd Line IT Support Technician.
✨Tip Number 4
Research Ridge and their culture to understand their values and mission. Tailoring your conversation to align with their focus on quality, innovation, and growth will show that you're genuinely interested in being part of their team.
We think you need these skills to ace 2Nd Line It Support Technician in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the 2nd Line IT Support Technician role. Focus on your technical expertise in Windows 10, MS Server, and customer service abilities.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for IT support and your understanding of Ridge's commitment to quality and innovation. Mention specific experiences where you provided exceptional service or solved complex problems.
Highlight Technical Skills:In your application, emphasise your knowledge of Active Directory, IP networking, and any experience with ITSM systems. This will demonstrate your readiness for the technical challenges of the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ridge & Partners LLP
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10, MS Server 2019/2022, and MS Office 365. Highlight specific instances where you've successfully resolved hardware and software issues, as this will demonstrate your technical proficiency.
✨Demonstrate Customer Service Excellence
Since the role focuses on user experience, be ready to share examples of how you've provided exceptional customer service in previous positions. Emphasise your ability to communicate effectively with clients at all levels.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Practice articulating your thought process clearly, showing how you approach diagnosing and resolving technical issues methodically.
✨Understand the Company Culture
Research Ridge and their commitment to quality, innovation, and growth. Be ready to discuss how your values align with theirs and how you can contribute to their dynamic Technology team.
