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- Tasks: Provide first-line IT support to 1350 users, resolving hardware and software issues.
- Company: Ridge and Partners LLP is a leading Built Environment Consultancy focused on innovation and growth.
- Benefits: Enjoy a dynamic work culture with opportunities for personal development and growth.
- Other info: Entry-level position based in Oxford, perfect for IT enthusiasts looking to kickstart their career.
- Why this job: Join a supportive team dedicated to exceptional user experience and thrive in a tech-driven environment.
- Qualifications: Basic IT troubleshooting skills and knowledge of Microsoft Windows 10/11 required.
The predicted salary is between 24000 - 36000 £ per year.
Here at Ridge, we are pioneers in the Built Environment Consultancy industry where we continually expand our expertise and nurture our talent - with a focus on quality, innovation and growth. Due to this growth, we are now looking for a 1st Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team is fully committed to providing exceptional service by placing the users' experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work.
Reporting to our Senior 2nd Line IT Support Technician and based at our head office in Oxford, Woodstock, you will play a key role in providing support to a diverse group of approx. 1350 users, responding to incidents and requests in line with company SLAs. You will be part of a team that is the first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. You will deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure-based technology, making the move into a more technical environment as part of your personal development and growth in Ridge.
About You
First and foremost, you will need to be interested in IT. You will be self-motivated, conscientious, methodical and organised, with the ability to liaise with customers at all levels of a business whilst always demonstrating excellent customer service. You will possess a logical approach to problem solving and be able to multitask.
Essential Skills
- Basic troubleshooting experience of hardware, software, printers, and network connectivity issues
- Knowledge of working with and supporting Microsoft Windows 10/11, Word, Excel, and PowerPoint
- User account management using tools like Active Directory
- Device setup and configuration, including laptops, desktops, and mobile devices
- Excellent communication skills both verbal and written
- Attention to detail and the ability to follow documented procedures.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Construction
1st Line IT Support Technician employer: Ridge and Partners LLP
Contact Detail:
Ridge and Partners LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and software, especially those mentioned in the job description like Microsoft Windows 10/11 and Active Directory. Having hands-on experience or even just a solid understanding of these systems can give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills by practicing with different hardware and software issues. You could set up a home lab or volunteer to help friends and family with their tech problems to gain practical experience that you can discuss in your interview.
✨Tip Number 3
Prepare for the interview by thinking of examples where you've provided excellent customer service or resolved technical issues. Being able to articulate your problem-solving process and how you handle user queries will demonstrate your fit for the role.
✨Tip Number 4
Research Ridge and Partners LLP to understand their culture and values. Tailoring your responses to align with their focus on quality, innovation, and growth can show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
We think you need these skills to ace 1st Line IT Support Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the 1st Line IT Support Technician role. Understand the key responsibilities and required skills, such as troubleshooting hardware and software issues, and user account management.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your troubleshooting experience, knowledge of Microsoft Windows, and any customer service roles you've held.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your ability to provide excellent customer service. Mention specific examples of how you've successfully resolved IT issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Ridge and Partners LLP
✨Show Your Passion for IT
Make sure to express your genuine interest in IT during the interview. Talk about any personal projects or experiences that showcase your enthusiasm and commitment to the field.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've approached troubleshooting hardware or software issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Customer Service Experience
Since this role involves a lot of user interaction, be ready to share instances where you provided excellent customer service. Emphasise your communication skills and ability to handle various user queries effectively.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of tools like Active Directory and Microsoft Windows 10/11. Being able to discuss these tools confidently will show that you're prepared and knowledgeable about the technical aspects of the role.